Yes I remember calling CS to cancel the card but thier system show otherwise.

If you use the card after anniversary date, then it is not fair that you ask for waiver if you terminate the card.

Same theory applied to annual fee? It is charge upfront. So can we terminate it after being charged if you're not consume anything using the card?

oh I get what you meant now by charge. I really blur Last time for my Citibank Clear Card, I was charged GST then only I called Citibank to terminate and they reversed the GST because I did not use the card. However some banks will not entertain if you terminate the card after the anniversary date.

This post has been edited by Gen-X: Jul 14 2011, 07:29 PM

is it because they always chase ppl for payment..

All banks do this if you don't pay. Not a problem and will never be a problem if you pay on time.
Anyway ... that's not the problem. They once refuse to acknowledge the payment which I have made and I had to pay twice. They gave me the run around and refuse the look into the problem. I don't tolerate such bad service especially when a card provider loses their customer's payment.

There were several friends who encountered the same problem - so it is not an isolated case.

complain to bnm ? they dont accept giro payment ?

It happened too many years back. Back then GIRO payment doesn't even exist. AEON card product was only months old.
And BNM didn't have the avenue to complain like now.

I don't bother doing more already coz I can't find the proof anymore.

Just cancelled my Citibank card yesterday coz I don't think it's worthwhile to keep.

I was forwarded to the Card Cancellation and Retention Officer and of course the girl's job is to persuade me not to cancel the card. What were the topics of discussion ?

- PremierMiles card benefit.
- MAS discounts
- Platinum card features
- Points
- Exchange rate

Spent a good 30 minutes on the phone. The girl tried but was overwhelmed with my counter "discussion" especially of the various forex cc rates practiced by all banks. SCB being the highest and MBB being the lowest - everyone else falls in between. Points system also got a good lengthy discussion - I focused on Enrich points conversion and MBB 5x points system.

There were times she was . I think bro MilesAndMore, Gen-X need to be hired by Citibank to revamp their promos. Then only their cards will fly again

i guess since many ppl canceled their citibanks and with feed backs/reason of cancellation are that the other bank cards give better privileges ,
i do hope they'll improve it and counter most banks cards offers

hye, did they offer you annual fee waiver and GST? Reason I am asking is because my wife has the PremierMiles and come next year got to cancel if they not waiving annual fee. So I guess you fly with MA often.

By the way, I know nuts about AirMiles, Citibank should engage you to be their expert AirMiles CC consultant

Last year I cancelled my Citi Clear Card, they just said ok and did not even ask me why. I guess I am not a value customer to them.

This post has been edited by Gen-X: Jul 16 2011, 09:34 AM

They did offer me the annual fee waiver in the form of points to offset the fees but not the GST.
I guess it also depends on the person who is attending to you. Mine was rather persevering to the end.

Today I received a message from citibank tells that free RM50 senq voucher when I spend for RM800. Can't find any information on website.
Anyone received this message?

Citibank called me that my application got stuck because there's an discrepancy with salary. They did actually call my office to verify and they said my HR told them the salary figure which was last year and my current salary has been in effective for more than 6 months.

Wow, bank do call up HRs? I wouldnt be happy to let my HR know about my personal stuffs

They want me to submit 3-month payslip and EPF statement.

I was wondering why my HR provides outdated information.

probably the HR personnel refered to old records.

Feel so embarrassed as if I wanted to cheat them and desperate for the card! WTH!

Not uncommon. I knew it is Citibank's practice to do this from several years back.
Perhaps now with their customer base shrinking away, they got more time to scrutinize their customers again.

Does anybody know if the Majlis Perbandaran Subang Jaya opens during the weekends? I want to pay the Cukai Pintu using credit card (Mastercard or Amex is OK.)

The MPSJ HQ alwaysa open on Saturday
Other MPSJ centers will open on weekends during the whole of August 2011.
Visa, Mastercard and AMEX is accepted.