Nov 16 2011, 10:41 PM
QUOTE(bbqg199hon2 @ Nov 11 2011, 06:30 PM)
A MUST SEE REPLY!!!!
hi guys im new here. i owned a Acer TimelineX 4830TG 3months ago, for the first month i was able to play any games smoothly.
Then starting from september everything starts going to lag, i performed around 10 times of recovery but still catches same performance. Whilst the worst thing is when i gaming, it stutters after a few mins, some even 30secs.
(1st service) So, i sent it to Highpoint for the very first time, they THINK that the motherboard is in fault so they replaced it and they had a QC for everything and conclude that everything was fine. So after 3 days I went back to collect my lappy and hoping it was fine, they told me my software such as Avira, Uniblu softwares, spyware doctor affects my system so, (since they gave me a suggestion so i'd better try it!)
And i recovery it and try for gaming again.
(2nd service) Nevertheless, after recovering the Windows the problem still persists. Which irritates me a hell lot. After so, I research through google for solution. (can't always rely to service centre right?) And I found a solution that will pick up the framerate after playing games for long time by DISABLING "Nvidia Display Helper Service" through msconfig. To do so, I am unable to control any programs that needs to be accelerate with NVIDIA GPU. But since I set the default accelerate engine to "High Performance NVIDIA GPU" so it runs all well.
After a few weeks of usage, problem began worse. Gaming began lag again after a minute of playing, and resulting BSOD that it says, "nvlddmkm.sys" blablablabla, which means whenever i open anything that accelerates graphic or even INTEL HD GRAPHIC will result in BSOD........................ Then again, I brought it to highpoint penang. They brought it to KL TSG to check for further diagnostics and solutions.
(3rd service) So they checked it out at KL, and after a week of waiting, they sent it back...... The answer they checked for the problem of BSOD was, "NO WE DID NOT ENCOUNTER ANY PROBLEM". I was like LOL DAFAQ IS THIS ?! I had a test on my lappy and no BSOD was found back then. I was so tired to go back for the service coz IT STILL STUTTERS WHENEVER I GAMING!!!! At last, I emailed Highpoint and called for customer service and complained for the service, they assumed that none of the engineers did wrong, and asked me to go for service once again. And i was like terrified? After then, I requested for a pick-up service through my location and they did get it from me last week, and yesterday they had a call for me and they had to REINSTALL the windows for me coz the 4830TG i bought was the first batch one. And so they did a backup for my datas coz of the services that they had done lolx.
Hope everything will be solved soon.
Hi bbqg199hon2,hi guys im new here. i owned a Acer TimelineX 4830TG 3months ago, for the first month i was able to play any games smoothly.
Then starting from september everything starts going to lag, i performed around 10 times of recovery but still catches same performance. Whilst the worst thing is when i gaming, it stutters after a few mins, some even 30secs.
(1st service) So, i sent it to Highpoint for the very first time, they THINK that the motherboard is in fault so they replaced it and they had a QC for everything and conclude that everything was fine. So after 3 days I went back to collect my lappy and hoping it was fine, they told me my software such as Avira, Uniblu softwares, spyware doctor affects my system so, (since they gave me a suggestion so i'd better try it!)
And i recovery it and try for gaming again.
(2nd service) Nevertheless, after recovering the Windows the problem still persists. Which irritates me a hell lot. After so, I research through google for solution. (can't always rely to service centre right?) And I found a solution that will pick up the framerate after playing games for long time by DISABLING "Nvidia Display Helper Service" through msconfig. To do so, I am unable to control any programs that needs to be accelerate with NVIDIA GPU. But since I set the default accelerate engine to "High Performance NVIDIA GPU" so it runs all well.
After a few weeks of usage, problem began worse. Gaming began lag again after a minute of playing, and resulting BSOD that it says, "nvlddmkm.sys" blablablabla, which means whenever i open anything that accelerates graphic or even INTEL HD GRAPHIC will result in BSOD........................ Then again, I brought it to highpoint penang. They brought it to KL TSG to check for further diagnostics and solutions.
(3rd service) So they checked it out at KL, and after a week of waiting, they sent it back...... The answer they checked for the problem of BSOD was, "NO WE DID NOT ENCOUNTER ANY PROBLEM". I was like LOL DAFAQ IS THIS ?! I had a test on my lappy and no BSOD was found back then. I was so tired to go back for the service coz IT STILL STUTTERS WHENEVER I GAMING!!!! At last, I emailed Highpoint and called for customer service and complained for the service, they assumed that none of the engineers did wrong, and asked me to go for service once again. And i was like terrified? After then, I requested for a pick-up service through my location and they did get it from me last week, and yesterday they had a call for me and they had to REINSTALL the windows for me coz the 4830TG i bought was the first batch one. And so they did a backup for my datas coz of the services that they had done lolx.
Hope everything will be solved soon.
We do appreciate it if you can provide us the case # or the serial number of your machine so we can zoom into your case and to do the necessary. If you have received your machine back and still having further problems with it, do let us know as well.
Alternatively, you can PM me directly here.
Rgds,
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