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Unifi Official TM UniFi High Speed Broadband Thread V12, FREE Installation & 1-month subscription

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WaCKy-Angel
post Aug 17 2011, 09:50 AM

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QUOTE(nyunyu @ Aug 16 2011, 08:07 AM)
Thanks.

Oh, if not mistaken I upgraded my Streamyx to 4Mbps this year, is there any penalty if I want to upgrade to Unifi?
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QUOTE(Kenny_Yong_9 @ Aug 17 2011, 03:16 AM)
I subscribed Streamyx x HP laptop last 2 years (contract til 2012 February)
The package must full payment by credit card.
So credit card already paid for the package.
So now every month I paid for my credit card (streamyx rm99+ laptop rm60)
So if now I subscribed unifi, I'm worried they will charge me for 2 bill.
1 bill from credit card rm99+60 and another bill is the unifi rm149.

any idea for this problem?
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I have good news for you guys..

I myself was Streamyx subscriber started Oct 2011 with two years contract (Free HP notebook).
Below is my email to Unifi and i got replied very very fast.
Amazing how fast they reply to "potential customer" but they never bother to reply to "Complaints" i made after installed Unifi

» Click to show Spoiler - click again to hide... «

However my package was free notebook but yours are not..
But i believe you will able to cancel the streamyx but still have to pay for the notebook until Feb 2012.
Btw Unifi even called me and help me to cancel my streamyx + phone after installation done.. I dont even need to walk in to TM Point
WaCKy-Angel
post Aug 18 2011, 01:52 PM

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QUOTE(rattan @ Aug 18 2011, 01:25 AM)
wah the password for unifi can be real pain. If u wrongly type a single word uppercase or lowercase thats it. Its a real headache.
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I applied online and changed my password that time tongue.gif Easy for me to remember but complicated for ppl to guess.

QUOTE(DAVE008 @ Aug 18 2011, 12:32 PM)
Hi everyone. New Unifi subscriber reporting  rclxms.gif

Unifi list: DAVE008- VIP5

Speed is all ok for the timebeing. Hope it stays. Btw just needed to ask the sifus here, about the Drop Fibre from the FTTH box outside.

It just seems the installer pull the wire from opposite the road & dangled the wire all the way to my house. Cables in the sky & it looks quite messy. Is this the proper way ?

I actually have another poll at the back of my house which is nearer & could they have taken the cables from there instead. I'm just afraid if there is any tall vehicle/crane passing by, sure putus the wire. Also the Technician were not friendly/helpful, never explain anything, but need to ask them this & that. Should i complain to the helpdesk. Pls advice.

Appreciate your help.
Dave008
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I cant imagine...can u show picture??
Anyway if putus need to call them fix and no charge one..
U also consider lucky...I got charged RM60 buta buta for extra 6meter cable..1 year ago when i install Streamyx never get charged (also pull new line) but why Unifi get charged?? My house dont even exceed 15meter lol..
I sent email from my corporate email and also complaint via online to them buy never get any reply lol
WaCKy-Angel
post Aug 24 2011, 01:40 PM

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QUOTE(LeoLilieno @ Aug 24 2011, 10:56 AM)
After complaining like hell due to IPTV keep disconnecting, TM come and change the router from the black colour one to the white colour one which they said is better. This is like 2 weeks ago and so far so good. Sometimes the speed really like WTF.

I have plan to change the router to those suggested but since I am an IT Idiot, dont dare to try as I wont know how to troubleshoot later. Is there any detail guide on how to do it?
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If u read the 1st post u will find the guide

Added on August 24, 2011, 1:43 pmAnyone of you noticed about the bundle deals?

http://www.tm.com.my/bestbundledeals/Pages/index.aspx

Im interested with the Galaxy tab but its only wifi version? So its not 3G Wifi ??
RM799 worth it?

This post has been edited by WaCKy-Angel: Aug 24 2011, 01:43 PM
WaCKy-Angel
post Sep 6 2011, 04:55 PM

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QUOTE(rattan @ Sep 6 2011, 03:51 PM)
Actually recently the installers were given a strict order to complete installation. They MUST activate the IPTV for customer then only they will get paid for the job they have done also it marks as the installation is now complete.
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IPTV need to activate one ah? My idiot installer never install for me woh....
I havent try to install myself yet though..



Btw can someone tell me what is "streamyx zone" ??
Its included in the package so its free is it?
Once i went to Pizza hut i saw streamyxzone and i login....Will i get charged?
Based on Unifi website it says RM18/month
» Click to show Spoiler - click again to hide... «
WaCKy-Angel
post Sep 7 2011, 10:56 AM

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QUOTE(azeotrope @ Sep 6 2011, 10:56 PM)
different bandwidth from your internet connection since VLAN is used to seperate your services.
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Im curious how is the bandwidth calculated..
Its a different VLAN but its still the same IP isnt it? So how does Unifi differentiate the bandwidth?
Unless it does not use port 80 ?
WaCKy-Angel
post Sep 12 2011, 03:56 PM

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That is your 1st and 2nd month bill for Unifi...

RM149 for 2nd month, and RM19.23 (for the 3 days) on the 1st month.
You applied online so there are RM149 (worth 1 month) free subscription.

Anything else?

You are considered lucky because bill starts on the day installation, mine started like 1-3days before actual installation
WaCKy-Angel
post Sep 21 2011, 04:34 PM

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http://www.dlink.com/DIR-655

This model support Unifi?
WaCKy-Angel
post Sep 22 2011, 01:49 PM

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QUOTE(Lynixx @ Sep 22 2011, 01:21 PM)
hey...im getting my unifi by tmr rclxm9.gif
but i got a question here,just now i received a call from tm,they told that they will charge rm200 for something which i not quite understand what's she talking about(as i was awake by the calls sweat.gif)

so does anyone here wat's that rm200 charges for?
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No idea
WaCKy-Angel
post Sep 27 2011, 04:25 PM

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QUOTE(cjlio1 @ Sep 27 2011, 03:31 PM)
Just asking if i could use a normal phone inplace of the DECT phone ?
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Im not sure, but why? Unifi provides FREE aint it?
WaCKy-Angel
post Oct 10 2011, 11:12 AM

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Anyone applied business package via online?

Im helping my fren to apply but up to the part to choose appointment it just stuck there...
I chosen the date and reserved the date, then it ask to choose 2nd date and i tried but it ask me to choose same date..But the problem is same date is not available doh.gif
WaCKy-Angel
post Oct 10 2011, 01:50 PM

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QUOTE(Max @ Oct 10 2011, 01:29 PM)
just went to TMpoint asking about my bill.
i just print 1st bill. n total to pay RM273.96+10 (stamp)

18/08/2011 - 12/09/2011 - RM 124.96
13/09/2011 - 12/10/2011 - RM 149.00

so where's the free 1 month?
they say got advanced payment 1 month.

i ask so if terminate (after contract) they will returned?
nope. they will terminated after 1 month date.

if pay RM149 only, the balanced will reoccur the next month.

anyway, i just paid Rm149. see next month if still got occurrence.
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U applied online or thru agent?
WaCKy-Angel
post Oct 10 2011, 03:14 PM

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QUOTE(Max @ Oct 10 2011, 02:16 PM)
18/08/2011 is my installation date.

if free 1month, how the bill statement looks like?
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Item Start Date End Date Gross (RM) Discount (RM) Amount (RM)
VIP5 (24 Months Contract) Monthly Fee 07/08/2011 21/08/2011 72.10 -72.10 0.00
VIP5 (24 Months Contract) Monthly Fee 22/08/2011 21/09/2011 149.00 -76.90 72.10

This is my 1st bill.

RM149 rebate shown clearly (-72.10 + -76.90) separated because 1st month was pro-rated but i still get RM149 free (worth 1 month)

For your case im sure you didnt get free..
WaCKy-Angel
post Oct 10 2011, 03:16 PM

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Btw i noticed Unifi website doesnt show Free 1 month promotion anymore...It was still there two days ago.
WaCKy-Angel
post Oct 11 2011, 10:11 AM

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QUOTE(lingkin @ Oct 11 2011, 02:28 AM)
So that now I only realize that Unifi give a new phone no, so if it possible that the Unifi phone no. can be change into the same as the current TM fixed line no.??
Is it good if to maintain all the bill in one for only RM149 that exclude the TM fixed line bill (RM26) WHILE the phone no. remain the same.
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QUOTE(IwanAGP @ Oct 11 2011, 02:49 AM)
I don't think so but you better ask at TM point or through their support

If i'm not wrong, unifi numbers are in a different format, maybe a new range of numbers.
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I asked about that already and the answer is NOT POSSIBLE.
They probably allocated the numbers by some method.

I had to terminate my phoneline that been used since im borned until now....
WaCKy-Angel
post Oct 11 2011, 12:16 PM

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QUOTE(-Shinjiz- @ Oct 11 2011, 11:49 AM)
Guys, i just received a call from TM Cyberjaya (03-8318 1103) and claims that I have been using Streamyx for many years and they could give me a special offer which will be given Unlimited Usage for VIP5, no activation, no installation fee, no equipment cost. Later, they need all my info for registration.

Unlimited usage for VIP5?! Is it possible or i have been conned?  hmm.gif
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Yes u been conned, but theoretically u didnt get conned..
LOL dont understand?

I mean all those "offer" is standard package, and the guy is not from TM but is agent trying to convince ppl to sign up with him so he can get commission.

And not to mention there are extra "offer" REAL OFFER if u apply via online at http://www.unifi.my u get 1 month free subscription (only apply via online get, agent no get)

Added on October 11, 2011, 12:21 pm
QUOTE(kevinphuah88 @ Oct 11 2011, 10:27 AM)
i just moved in my new house last week. my contractor concealed a few telephone line port socket at living halls but cant be used. the telephone line to alarm system cant be used coz my unifi using special line to the devices they provide.

my technician asked me to request tm to install some telephone ports outside my house so tat all the lines i stated above can be connected to it n use. anyone did this be4 ? will i be charged if i request tm to do so ? tq

btw, i experience gd connection n speed since last nite, signal was terribly bad be4 this (not sure if it was becoz i rebooted my devices) and tot of changing router, so i still need to get the TPLink one for 'even better' connection ?  hmm.gif
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I dont understand ur problem...
Unifi uses fibre optic (yes different if u compare with telephone line)..

Your alarm system requires phoneline for what purpose? Call your HP if got breakin? Or just for talking with ppl that waiting at gate to open?


This post has been edited by WaCKy-Angel: Oct 11 2011, 12:21 PM
WaCKy-Angel
post Oct 12 2011, 10:32 AM

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QUOTE(kevinphuah88 @ Oct 11 2011, 10:05 PM)
yes, call my hp if the alarm is triggered then i can press some buttons on my keypad to switch off the alarm.

btw, i got a TPlink router today and followed all the steps to flash firmware n so on, but i do not know the password for my username@unifi account. or theres some default password ?

theres one wifi pin code on the blue colour paper tat the technician passed to me but i guess tats for wifi rite ? not my @unifi account password. anyway i tried with tat one but wont work. now im using back my old crappy dlink router. anyone would help ? icon_question.gif  thx
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Uhm i think the unifi line are voip aka digital line so i dont think it will work on the alarm. U might want to consider to change the alarm to 3G/simcard or one that support digital line or somehow convert the line to analog line..

unifi account password u need to login to web and request for change.
The pin code are wifi default password, if u havent change it.
WaCKy-Angel
post Oct 12 2011, 10:44 AM

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QUOTE(IwanAGP @ Oct 12 2011, 10:41 AM)
Someone here said that their alarm do work with VoIP. Actually digital part only up till BTU. After BTU there's no difference as normal house  phone. You can even connect the old non dect phone to it to use.
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I not sure smile.gif Lazy to try
WaCKy-Angel
post Oct 13 2011, 10:53 AM

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QUOTE(bryanyeo @ Oct 13 2011, 10:24 AM)
Hi guys, I installed unifi 2 months ago, everything was working perfectly fine, until recently, both my laptops could not detect my router. My iPhones and iPads still can connect to the router, but my laptops can't. Anyone knows why is this happening? I'm using the default router given by TM
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QUOTE(sil3ntHunt3r @ Oct 13 2011, 10:33 AM)
via wireless? If wireless,try change the wireless channel..
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QUOTE(bryanyeo @ Oct 13 2011, 10:48 AM)
Solved by changing the router to 20Mhz. Thanks btw biggrin.gif
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Mine also always like that...twice after electricity black out.
I had to create multiple wireless SSID only then laptop can detect..

Weird thing is if security is none then can....WEP or WPA/WPA2 cannot..
WaCKy-Angel
post Oct 20 2011, 10:23 AM

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QUOTE(pupumaru @ Oct 20 2011, 10:20 AM)
i registered mine online last thursday...was suppose to be next month due to full appointment date...but lucky me TM called me and said got earlier slot...so they are coming today smile.gif just nice 1 week

>just for info those that want to apply UNIFI...pls try to apply via online instead of going through the resellers...base on my experience la

Oh ya...anyone paid extra for the wiring? coz the TM guys when called me say might need pay extra if the cable not long enough to connect from the telephone pole to the house...anyone can share their experience during installation?
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apply only get 1 month free, reseller no get.

some get charged some no. depends the installer honest or not.
personally i get charged RM60.
WaCKy-Angel
post Oct 20 2011, 10:25 AM

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2nd time asking this question....

Anyone tried applied BIZ package online?
Im helping my friend but up to the stage to choose appointment date, done 1st time but ask me to choose 2nd date (with condition same date with 1st date) but there are no same date for me to choose.
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