I've subscribe unifi since August 2011 and my UNIFI got connection problem since 22 September 2011 ( Internet, IPTV, TELEPHONE) and keep dc, i need to wait 5-6 hours.. i already make lots of complaint to UNIFI. They have replaced my modem from DLINK into ZTE Huawei.. and my connection keep down......

the best answer they give,

" Oh, modem Encik ni panas sangat, kami dah tukar modem lagi baru "
" Oh, network kami ada masalah "

I pay for 24/7 service, and i can on9 for 8hours per day and no one to call me back for follow up.

does anyone have this problem b4? is there anything i can do to solve it my own way? change modem?

This post has been edited by 1000m: Oct 6 2011, 09:37 AM

another modem? T_T , just replace 10days ago , haha

ops, 1st vdsl modem that they install is Huawei and 2nd replacement is ZTE and Router is dlink dir-615,
sorry for my late reply due to no connection from 6.30p.m until 12...

@rizashahril yes, exactly that way.. probably not because overheat compared to the last time

@dollymaniac true story haha

same goes to me, my streamyx not cancel yet since i subscribe unifi ,
today already submit my cancellation via tmpoint!

hi guys, its me again , this is my 3rd modem ( Huawei > ZTE > Huawei ) for this 2month.. and again... there is no connection on dsl .. need to wait 3-4hours for connection.. it's killing me this past few week

haha, this is my 3rd week waiting for solution.. the best part.. they keep closing my support ticket without feedback/contact me, keep changing new modem.. now huawei modem again.. for info.. my location is highrise building..probably i'm the only 1 using it?

this is really bad experience for me to contact them using my own handphone T_T

3 weeks = 1 call per day.. everytime do the same thing and same sentences, each call cost me around rm3-rm5

T_T