Hi, just curious about this lock model, Lever Mortise Lock Set, can it be repaired if the mechanism is a bit faulty?
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 Mar 21 2015, 08:26 PM
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Mar 22 2015, 11:28 AM
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QUOTE(D.I.Y.Hardware @ Mar 22 2015, 09:01 AM) Hi, you need to send it back to the place you bought, so that they can claim for you. Btw, what's the condition now? May i know how long is the warranty? I just got a property and this is on the grill actually. It works fine but there are times when the mechanism does not move even if i rotate the key. |
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Mar 22 2015, 03:39 PM
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QUOTE(D.I.Y.Hardware @ Mar 22 2015, 01:28 PM) Actually there's no actual warranty period for this brand, depends on how the seller assists you on this. Well it's hard to tell what happened, but my first thought is the profile cylinder problem, you can actually buy the cylinder itself if it's the problem. Ok will look into that, thanks and all the best with your sales  |
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