just curious... what is equivalent value? if we buy up to 5yrs warranty for say... sgs2. on 4th year... cannot repair due to no spare parts, etc and SenQ decides to give us one with equivalent value? how much would sgs2 be at that time? equivalent to rm100 at that time? rm500? or since sgs2 is the 'best' android at the moment of purchase, would we get the latest one then?

but from what my place senq told me is depend on market value at that time. I don too feel they will pay back same value  at the time you bought. also depend how much balance yet.let say your phone priced at 2k. And you send in repair for two time and spend 1k so you only got balanced 1k left for next repair within this yr. If the next repair is 1.5k, so decision will made by insurance company and senq to repair or just give you back the market value at that time. This is what I have been told.but I might get wrong info too.

i too feel its more the market value at that time... coz its just insurance like what we buy for car, etc...

10yrs old car... even if we insure for rm10k (market value at 10yrs)... if need to claim, insurance company can still say only pay 80% of sum insured. but still... i think senq offer is decent. not to say the best...

is this one-to-one replacement policy the same as extended warranty?

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Added on August 17, 2011, 5:15 pm
in regards to the car insurance example, i actually meant actual market value of the car at that time... in your example where actual market value is rm2k but you insure at rm10k... the insurance company actually accepted? i'm kinda surprised. but if i'm not mistaken... if you try to claim (based on your example), i think insurance company will tell you that car is worth rm2k... its your problem that you wanna insure rm10k. they will pay maybe 80% of the rm2k. do speak to your insurance agent and confirm this coz the few agents i spoke to said this would be the case. they will thank you for over insuring your car... but when pay out claims, will base on rm2k (actual market vaue) instead of rm10k (sum insured).

1 to 1 is not same as extended warranty.. 1 to 1 only for some electrical appliance like kitchen item example: blender, mircowave, fan etc.. it only for 1st yr.. if your electrical item damage, they replace another new one to you without need to repair..
i agree with you.. i handled few cases for claiming car accident before..insurance company will only pay like 70-80% of the current  market value.. they will not bother how much you pay for the insurance...they will send a person come to evaluate your car.... i remembered there is one case who claim 1st party insurance...the car only like 1 yr+ old..he himself only get like 80% of repair cost after the result come out cos need deduct this deduct that. of cos u can try to appeal... in other words, insurance company always make some profit out of there.... therefore, i also don't blif senq will pay u the full rm2k again lets say your phone after 4 yrs totally damaged and cannot be repaired..and if they can repair the phone either use back the 2nd hand parts, they will just replace the parts even..

anyway, i will go check with them again this weekend since i need go check stock.. my fren is working as the management of senq in my place here.. i will double confirm with her again..

Go call SenQ to confirmed. One to one replacement on the 2nd and 3rd year. For your SGS2 I believe you still get a replacement of the same value during the 3rd year. After the 3 year, you don't even get RM1 from SenQ - period cover over