Product cycle can be just in months for the rich and the spoilt brad.

Not a gimmick, it's peace of mind. So after 2 years phone spoilt beyond repair, senq give you a new one with equivalent value.

Have you not heard about the term replacement policy. My company insure laptops at replacement policy. If lost insurance will pay the equivalent replacement value. Insurance premium for replacement policy is higher than the policy replacement at market value.

For cars you want to insure it at replacement policy also can but be prepare to pay very very high premium.

I was told by SenQ they will replace with the same value so I guess they insure at replacement policy. Carrefour extended warranty also the same they will replace a new one with the same value if the old one cannot be repaired which I have claimed before.

I'll check the small print when I'm free.

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Added on August 10, 2011, 7:17 pmI think you got it wrong my friend. If SenQ insure the phone at replacement policy then the insurance company will either pay the repair cost or pay SenQ the replacement cost even if the repair cost is RM500 for 5 years. I can only assume the extras we paid is the premium for the replacement insurance of the phone for 5 years.

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Added on August 12, 2011, 9:50 amHere you are SenQ/Sen Heng one to one replacement policy.

http://www.senheng.com.my/senq/popup_onetoone.htm

This post has been edited by CuriOu5: Aug 12 2011, 10:00 AM

READ post 32.

SenQ/SenHeng's 3 years warranty - 1st year warranty is repair warranty covered by the manufacturer, 2nd and 3rd year is a one to one replacement warranty by SenQ/SenHeng. If you want to extend the one to one replacement warranty, depended on the value of the product a premium will be charged. However, one to one replacement is only applicable to small item.

Check their one to one replacement policy http://www.senheng.com.my/senq/popup_onetoone.htm

ONE TO ONE REPLACEMENT PROGRAMME COVERAGE
This programme provides for one time replacement of the covered product found to be defective either with electrical or mechanical failure arising with one of the like kind and quality not exceeding the original purchase price for a period of 24 months from the date of product purchased.

PRODUCT
The One to One Replacement Programme only covers a Product which; -
is purchased new from Senheng or senQ Stores
Manufactured for domestic and personal use in Malaysia only.

LIMIT OF LIABILITY
The replacement cost of the Product shall not exceed the Selling Price as stated in the One to One Replacement Programme Certificate/ Invoice. Once a replacement has been issued, this Plan is terminated.

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Added on August 18, 2011, 3:02 pmCheck with your credit card company whether there is any up front charges that you may have to pay for the installment plan. Usually there is and sometimes the retailers will absorb and sometime it is in the small print, ie it will appear in your statement later.

This post has been edited by CuriOu5: Aug 18 2011, 03:02 PM

Go call SenQ to confirmed. One to one replacement on the 2nd and 3rd year. For your SGS2 I believe you still get a replacement of the same value during the 3rd year. After the 3 year, you don't even get RM1 from SenQ - period cover over

If they don't honour the one to one replacement policy (which I forsee they will honour), I'll take them to Consumer Tribunal.

Carrefour honoured their one to one replacement policy.

That's right from their brochure their insurer is Multi-Purpose Insurans Berhad. Usually it is the insurance company that is interest to tap this niche business and SenQ just happy to be their business partner.

For Carrefour the replacement warranty I took from them is/was insured with Jerneh Insurance.

Harvey Norman Extended Warranty following SenQ.


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