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 senQ 3 year warranty

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Anly
post Aug 18 2011, 11:20 AM

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QUOTE(mydragoon @ Aug 18 2011, 10:50 AM)
i believe the debate here is the Market Price. Is it the price at the time of purchase, or during the time of claims? using sgs2 as example, purchase time is rm2099. 4 yrs later, it could only be worth rm100.

Added on August 18, 2011, 10:52 am
but this is another interesting point... not sure if it covers snatch thefts... but if its robbed... we lodge a police report... we can claim back from SenQ? wow... not bad leh... smile.gif
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i dono if the one i read last time from their policy issit same as the one u paste..the item insure not incl mobile phone, camera, and notebook.. hmm.gif if the all risk policy incl this, not bad also..then not need worry robbed nod.gif rclxms.gif

not exceeding can also mean if after 2 yrs..the phone still worth rm1599 lets say ... but you purchase at rm2099.. so they still got right to pay you any amount they decided or base on market value.. .. decision is still up to them...this is still valid...am i right? some more same spec thing after 1 yr will go cheaper also..technology thing never stop improving.. whistling.gif

This post has been edited by Anly: Aug 18 2011, 11:24 AM
Anly
post Aug 18 2011, 03:13 PM

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QUOTE(CuriOu5 @ Aug 18 2011, 02:41 PM)
READ post 32.

SenQ/SenHeng's 3 years warranty - 1st year warranty is repair warranty covered by the manufacturer, 2nd and 3rd year is a one to one replacement warranty by SenQ/SenHeng. If you want to extend the one to one replacement warranty, depended on the value of the product a premium will be charged. However, one to one replacement is only applicable to small item.

Check their one to one replacement policy http://www.senheng.com.my/senq/popup_onetoone.htm

ONE TO ONE REPLACEMENT PROGRAMME COVERAGE
This programme provides for one time replacement of the covered product found to be defective either with electrical or mechanical failure arising with one of the like kind and quality not exceeding the original purchase price for a period of 24 months from the date of product purchased.

PRODUCT
The One to One Replacement Programme only covers a Product which; -
is purchased new from Senheng or senQ Stores
Manufactured for domestic and personal use in Malaysia only.

LIMIT OF LIABILITY
The replacement cost of the Product shall not exceed the Selling Price as stated in the One to One Replacement Programme Certificate/ Invoice. Once a replacement has been issued, this Plan is terminated.

Added on August 18, 2011, 3:02 pm

Check with your credit card company whether there is any up front charges that you may have to pay for the installment plan. Usually there is and sometimes the retailers will absorb and sometime it is in the small print, ie it will appear in your statement later.
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senQ charge the fee in advance...so depend wat bank you using..
Anly
post Aug 18 2011, 03:19 PM

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and small appliance incl mobile phone?  hmm.gif and up to 2 yrs only...so far as i know, this only apply for electrical item like fan, blender etc..  hmm.gif the repair value same like your value of your hp.. lets say 2k your hp cost...so if you repair 1st time cost rm250..it will deduct from this allocated amount until zero.... then the next yr, you will get a new 2k value of repair cost again. the amount insured stated in the receipt printed from senQ... and this apply to some medical insurance...

This post has been edited by Anly: Aug 18 2011, 03:25 PM
Anly
post Aug 18 2011, 03:26 PM

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QUOTE(khalpowers @ Aug 18 2011, 03:21 PM)
Never use phone more than 2 years....i also bought from seng heng but 2 years warranty just nice for me....
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+1..the 3 yrs warranty is enough for me too..after 3 yrs, cannot imagine what is the new model and feature of the new phone already.. tongue.gif

Added on August 18, 2011, 3:28 pm
QUOTE(squall_12 @ Aug 18 2011, 03:26 PM)
i thinks better dont expect too much from senq warranty that all.
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+1 take it as additional help which give you less burden when your phone damaged.. at least not need spent money to repair an 'old' phone that time.. tongue.gif

This post has been edited by Anly: Aug 18 2011, 03:28 PM
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