hi just for your info, i saw theStar today , senQ (i think) offering 3 year warranty for smart phones. great deal

1st year by official manufacturer... rest by senQ... which they repair themselves... it will depend on luck, u get a nice senQ technician...

my friend got 5year warranty for his sgs2 , haha that nice imo

5 years? Where?

mine 5 year from senq..
but 1st.. need to become member one of them
paid RM10

HTC Desire HD

3 years warranty only for members only...

just RM10 for membership? good deal !

so can i straight register as member for RM10 then buy the smartphone from them
then can have 3year warranty ??

Pay RM10 for membership

Then it I not mistaken RM30 or RM40 for addition 1 Year warranty.

For HTC devices, original distributor will offer 2 years warranty. Then purchaser will have to top up RM90 or RM120 for addition 3 years warranty offered by SenQ

okay thanks for ur explanation

But then you must assess...do you really need that much?

i think have to renew 3 year at least as the warranty ONLY for valid member...
so i dont think pay RM10 only for 3 years warranty... just my 2 cents...

if touchwood, we no paying the membership on the 3rd year and hp dead on 3rd year...
doubt the sen heng will do the warranty repair behalf for u...

maybe bah
depends

do u hv CC list that offer 0% 24 months installment?

This post has been edited by profdrahhen: Aug 5 2011, 04:20 PM

the membership just rm12 .

all smartphone from senq come with 3 yrs warranty.. if you top up, can get till max 5 yrs.. 1 yr or 2 yr (HTC) depend on manufacturer is original warranty and the following yr is senq warranty..the rest is insurance warranty.. actually should say senq claim from insurance company..

This post has been edited by Hico: Aug 5 2011, 06:45 PM

Does anyone really experience of failure of the phone after 1 year and senq really warranty and fix it ?

SenQ will repair or they send to manufacturer and bear the cost of repair? What's the difference between SenQ and Sen Heng?

Sen Heng doesn't offer wider plans for installements. Compared to SenQ's price installment wise, Seng Heng's price is roughly 1.5x due to the interest.

both company is same. but senq more towards technology item while senheng more towards house hold items.. so some time, latest model will go to senq more than senheng in quantity.. the price,o% interest installment, aeon credit are all same...in my place, sometime their workers also transfer from senq to senheng...

---

Added on August 6, 2011, 8:32 amwhat senq accept, senheng accept too..you can refer to their latest brochure and compare both.. they are all same..and i check with senq in charge b4..she told me, even if you wan claim warranty, u can go to senheng if you product bought from senq..they are sharing the same system..so they can check thru the system easily..1.5x interest should be AEON.. but AEON depend on item too..sometime if offer..1% interest per month.. both outlet offer the same interest..

This post has been edited by Hico: Aug 6 2011, 08:32 AM

i checked sen heng last week for SGA...

the staff say just add on +RM25 on the total amount to get installment plan, mine is MBB credit card...
about RM77 for SGA if 12 months installment...

3-5 years warranty is just a gimmick, product cycle for smartphone is 2 years now

Product cycle can be just in months for the rich and the spoilt brad.

Not a gimmick, it's peace of mind. So after 2 years phone spoilt beyond repair, senq give you a new one with equivalent value.

just curious... what is equivalent value? if we buy up to 5yrs warranty for say... sgs2. on 4th year... cannot repair due to no spare parts, etc and SenQ decides to give us one with equivalent value? how much would sgs2 be at that time? equivalent to rm100 at that time? rm500? or since sgs2 is the 'best' android at the moment of purchase, would we get the latest one then?

same. my fren also got 5 years. awesome deal meh.

---

Added on August 10, 2011, 10:45 amthat more nice lo..
at least when we bored with our old phone, can get new one..
FOR FREE

This post has been edited by salimbest83: Aug 10 2011, 10:45 AM

equivalent value means the value of the phone when u bought it new. e.g desire hd when new i bought RM2099, after 3 years if it spoiled and HTC doesn't has any spare parts left and it can't be repaired, SENQ will replace your desire HD with something similarly priced (at RM2099) at that time

confirmed?!? wahlau... this is good leh... i worry what it means is market price at that time... like as my example above... 4th year, SGS2 could only be at rm200 at that time or sth...

but from what my place senq told me is depend on market value at that time. I don too feel they will pay back same value at the time you bought. also depend how much balance yet.let say your phone priced at 2k. And you send in repair for two time and spend 1k so you only got balanced 1k left for next repair within this yr. If the next repair is 1.5k, so decision will made by insurance company and senq to repair or just give you back the market value at that time. This is what I have been told.but I might get wrong info too.

i too feel its more the market value at that time... coz its just insurance like what we buy for car, etc...

10yrs old car... even if we insure for rm10k (market value at 10yrs)... if need to claim, insurance company can still say only pay 80% of sum insured. but still... i think senq offer is decent. not to say the best...

yeah. might take next phone from them also.
and with 5year warranty.
might help when wanna sell it later also.

i confirmed and re-confirmed it myself with SenQ sales person who some of them are my friends, but whether it's true or not no one really knows, because all of them didn't work long enough in Senq for one of the customers to claim warranty after 3-5 years...

if the value of the phone during warranty claim follows market price, then what's the point of the extended warranty that we have to PAY MORE than i think RM100 for it because the phones will be WORTHLESS after 3 years or so? If it's like that then the RM100 for the extended warranty will only get us a phone valued at RM100 or so...better I don't get the extended warranty? Who the hell thought of this deal is definitely either a mad genius or a total IDIOT

and like you said mydragoon, u pay $ to insure 10k for your car (even if it's worth RM1k market price, i know can do this, my LE only worth 2k market price but i bought 10k insurance), and when claim the company pays you back 80%, which is RM8k, u still GOT THE 8K back! if insurance company only based on market price then they'll only pay you RM800!!! how illogical is that?

This post has been edited by stormlcc: Aug 10 2011, 02:00 PM

Have you not heard about the term replacement policy. My company insure laptops at replacement policy. If lost insurance will pay the equivalent replacement value. Insurance premium for replacement policy is higher than the policy replacement at market value.

For cars you want to insure it at replacement policy also can but be prepare to pay very very high premium.

I was told by SenQ they will replace with the same value so I guess they insure at replacement policy. Carrefour extended warranty also the same they will replace a new one with the same value if the old one cannot be repaired which I have claimed before.

I'll check the small print when I'm free.

---

Added on August 10, 2011, 7:17 pmI think you got it wrong my friend. If SenQ insure the phone at replacement policy then the insurance company will either pay the repair cost or pay SenQ the replacement cost even if the repair cost is RM500 for 5 years. I can only assume the extras we paid is the premium for the replacement insurance of the phone for 5 years.

---

Added on August 12, 2011, 9:50 amHere you are SenQ/Sen Heng one to one replacement policy.

http://www.senheng.com.my/senq/popup_onetoone.htm

This post has been edited by CuriOu5: Aug 12 2011, 10:00 AM

How does SenQ do the warranty?

Locate in Sarawak area where no HTC service center so might need to deliver to West Malaysia. Emailed SIS and no reply after half way which require me to give them address.
Last option will back to SenQ but not sure how they handle the things.

is this one-to-one replacement policy the same as extended warranty?

---

Added on August 17, 2011, 5:15 pmin regards to the car insurance example, i actually meant actual market value of the car at that time... in your example where actual market value is rm2k but you insure at rm10k... the insurance company actually accepted? i'm kinda surprised. but if i'm not mistaken... if you try to claim (based on your example), i think insurance company will tell you that car is worth rm2k... its your problem that you wanna insure rm10k. they will pay maybe 80% of the rm2k. do speak to your insurance agent and confirm this coz the few agents i spoke to said this would be the case. they will thank you for over insuring your car... but when pay out claims, will base on rm2k (actual market vaue) instead of rm10k (sum insured).

This post has been edited by mydragoon: Aug 17 2011, 05:15 PM

first party insurance minimum insured sum is RM10k, can't be lower than that.

1 to 1 is not same as extended warranty.. 1 to 1 only for some electrical appliance like kitchen item example: blender, mircowave, fan etc.. it only for 1st yr.. if your electrical item damage, they replace another new one to you without need to repair..
i agree with you.. i handled few cases for claiming car accident before..insurance company will only pay like 70-80% of the current market value.. they will not bother how much you pay for the insurance...they will send a person come to evaluate your car.... i remembered there is one case who claim 1st party insurance...the car only like 1 yr+ old..he himself only get like 80% of repair cost after the result come out cos need deduct this deduct that. of cos u can try to appeal... in other words, insurance company always make some profit out of there.... therefore, i also don't blif senq will pay u the full rm2k again lets say your phone after 4 yrs totally damaged and cannot be repaired..and if they can repair the phone either use back the 2nd hand parts, they will just replace the parts even..

anyway, i will go check with them again this weekend since i need go check stock.. my fren is working as the management of senq in my place here.. i will double confirm with her again..

This post has been edited by Hico: Aug 17 2011, 06:01 PM

good good, i also want to know how does the warranty work, pls do update us, thanks!

oh... din know that... then the rm10k example wasn't a good one... lol... but i think hico got my point.

Is it worth buying phones from SenQ? Interest-free 36-month instalments (whether you use the phone for 36 months or not is another matter). Let's take SGS2 for example. RRP RM2099, RM58.31 x 36 months, 3 years warranty. Paying 2k one shot for a phone is quite a pain, but you won't even feel RM58 a month. Some questions:

1) does the credit card credit limit get 'locked' with RM2099 and reduce accordingly as payments are made?
2) now got PWP promotion: 16GB microSD worth RM85 selling at RM49. I've looked in Garage Sales, 16GB class 4 cards are going for at least RM100. Is SenQ undervaluing their own gifts? What's the catch?

Hope someone here can shed some light.

http://www.senheng.com.my/senq/20110801/SQ_samsung.html

Bro, I think your insurance company will pay you based on the car market price, the minimum insured is RM10k but they will never pay you based on the 10k. You're buying 10k insurance for a 2k coverage, which cannot be helped since the minimum is 10k.

This post has been edited by Dannyl: Aug 18 2011, 09:05 AM

1) yes it will be locked and released slowly after u make the payment
2) this is the promotion..some seller in lowyat or shop out there free the memory card and with cheaper price for the phone.. but of cos no 3 yrs warranty.. so the choice is yours either pay a bit more get longer warranty or get cheaper price with normal warranty..
like you say.. installment is really kinda attractive especially 0% interest.. at least give other a chance to own the phone if don wan to hook out a big amount in one time.. but got good and bad point also lor.. depend how u evaluate ..

---

Added on August 18, 2011, 9:22 amsure..no problem.. but like you say.. what they said might not be true also.. no one work there long enough and really handle the case like we describe.. thats why we can get so much different reply from them..

---

Added on August 18, 2011, 9:23 amyeah.. no company wan to do 'no untung' business..

This post has been edited by Hico: Aug 18 2011, 09:23 AM

there is no such thing....they wont replace a phone which is cost rm2099 at that time.pls dont give out wrong information

they will only replace back the value after 3/5 years. example,after 3 year the phone market value its rm1k then they will only replace back a phone that has market value of rm1k

there is NO rm2099!

Extracted from Sen Heng care plan policy.


All Risk Insurance Programme Terms & Conditions


PRODUCT
The All Risk Program only covers a Product which; -

is purchased new from Senheng / senQ outlet.
manufactured for domestic and personal use, and must be kept in private dwelling in Malaysia only.


LIMIT OF LIABILITY
The Insurer’s liability shall be limited to the amount paid for the price of each single item and/or shall not exceed the total purchase price as per Sales/Purchase Invoice.


TERMS OF COVER

Fire & Lightning
Flood
Theft by forcible entry including damage during theft
Accidental Damage
Arm Robbery and Hold-up


BASIS OF SETTLEMENT
Upon approval of claim by the Insurer Senheng Electric (KL) Sdn Bhd (296691-X) shall undertake to Repair or Replace the Loss/Damage item similar to the original purchase item. However, if the similar item is not available or discontinued in the market, it shall be replaced with an item of equivalent specification or in value not exceeding the Market Price.

i believe the debate here is the Market Price. Is it the price at the time of purchase, or during the time of claims? using sgs2 as example, purchase time is rm2099. 4 yrs later, it could only be worth rm100.

---

Added on August 18, 2011, 10:52 ambut this is another interesting point... not sure if it covers snatch thefts... but if its robbed... we lodge a police report... we can claim back from SenQ? wow... not bad leh...

This post has been edited by mydragoon: Aug 18 2011, 10:52 AM

i dono if the one i read last time from their policy issit same as the one u paste..the item insure not incl mobile phone, camera, and notebook.. if the all risk policy incl this, not bad also..then not need worry robbed

not exceeding can also mean if after 2 yrs..the phone still worth rm1599 lets say ... but you purchase at rm2099.. so they still got right to pay you any amount they decided or base on market value.. .. decision is still up to them...this is still valid...am i right? some more same spec thing after 1 yr will go cheaper also..technology thing never stop improving..

This post has been edited by Anly: Aug 18 2011, 11:24 AM

I thinking the below senq policy is only their word and i believed the price if replaced will be only during the time of claims as i dont thinks senq will replaced full price of the item u purchased during that time.


However, if the similar item is not available or discontinued in the market, it shall be replaced with an item of equivalent specification or in value not exceeding the Market Price.

My understanding. Assuming original price paid 2 years ago was RM2000 for a phone with 5megapixel camera.

They either give you a new phone with similar feature, aka 5 megapixel camera, or RM2000. Whichever is cheaper to Senheng and knowing 5megapixel camera phone is now only RM500, they will give you this for sure.

So. Buy SGS2 now. After 2 years, 'accidentally' drop it and have it run over by a lorry. Claim.

Good?

READ post 32.

SenQ/SenHeng's 3 years warranty - 1st year warranty is repair warranty covered by the manufacturer, 2nd and 3rd year is a one to one replacement warranty by SenQ/SenHeng. If you want to extend the one to one replacement warranty, depended on the value of the product a premium will be charged. However, one to one replacement is only applicable to small item.

Check their one to one replacement policy http://www.senheng.com.my/senq/popup_onetoone.htm

ONE TO ONE REPLACEMENT PROGRAMME COVERAGE
This programme provides for one time replacement of the covered product found to be defective either with electrical or mechanical failure arising with one of the like kind and quality not exceeding the original purchase price for a period of 24 months from the date of product purchased.

PRODUCT
The One to One Replacement Programme only covers a Product which; -
is purchased new from Senheng or senQ Stores
Manufactured for domestic and personal use in Malaysia only.

LIMIT OF LIABILITY
The replacement cost of the Product shall not exceed the Selling Price as stated in the One to One Replacement Programme Certificate/ Invoice. Once a replacement has been issued, this Plan is terminated.

---

Added on August 18, 2011, 3:02 pmCheck with your credit card company whether there is any up front charges that you may have to pay for the installment plan. Usually there is and sometimes the retailers will absorb and sometime it is in the small print, ie it will appear in your statement later.

This post has been edited by CuriOu5: Aug 18 2011, 03:02 PM

senQ charge the fee in advance...so depend wat bank you using..

so it's confirmed that after 3 years, your beloved SGS2 (worth only RM100) at that time will be replaced with a cheapo RM100 Samsung phone. Great ripping off customers SenQ!

and small appliance incl mobile phone?  and up to 2 yrs only...so far as i know, this only apply for electrical item like fan, blender etc..  the repair value same like your value of your hp.. lets say 2k your hp cost...so if you repair 1st time cost rm250..it will deduct from this allocated amount until zero.... then the next yr, you will get a new 2k value of repair cost again. the amount insured stated in the receipt printed from senQ... and this apply to some medical insurance...

This post has been edited by Anly: Aug 18 2011, 03:25 PM

Never use phone more than 2 years....i also bought from seng heng but 2 years warranty just nice for me....

i thinks better dont expect too much from senq warranty that all.

+1..the 3 yrs warranty is enough for me too..after 3 yrs, cannot imagine what is the new model and feature of the new phone already..

---

Added on August 18, 2011, 3:28 pm+1 take it as additional help which give you less burden when your phone damaged.. at least not need spent money to repair an 'old' phone that time..

This post has been edited by Anly: Aug 18 2011, 03:28 PM

Go call SenQ to confirmed. One to one replacement on the 2nd and 3rd year. For your SGS2 I believe you still get a replacement of the same value during the 3rd year. After the 3 year, you don't even get RM1 from SenQ - period cover over

dont take senq word so serious better wait after 1 year warranty expired from manufacture like samsung then see how senq provide their warranty for those who purchased the 2nd and 3rd year warranty...

If they don't honour the one to one replacement policy (which I forsee they will honour), I'll take them to Consumer Tribunal.

Carrefour honoured their one to one replacement policy.

Often company buys some insurance from some insurance company. So in effect, you will be claiming from that insurance company with SenQ acting merely as in between. Probably the same case here with SenQ.

That's right from their brochure their insurer is Multi-Purpose Insurans Berhad. Usually it is the insurance company that is interest to tap this niche business and SenQ just happy to be their business partner.

For Carrefour the replacement warranty I took from them is/was insured with Jerneh Insurance.

the first yr covered by manufacturer ..2nd yr is for senq's plus one member.. which called plus one service contract if i not mistaken.. so i think what i get from my fren who work there should be correct..1 to 1 is another policy for small appliances as stated in their policy already.. if you go look at senq website, small appliances is as below:

http://www.senheng.com.my/senq/products.as...mall+Appliances


Plus one service contract:
http://www.senheng.com.my/senq/popup_plus1svc.htm

The repair and replacement costs of the component(s) or part(s) (including labour charges) or in total for all claims in the aggregate is limited up to the Retail Purchase Price of the Product.
Notwithstanding anything to the contrary stated above, if any cost of repair or aggregate of repairs is likely to exceed the prevailing retail price of the Product, then a replacement item of the same Product or a product of like functionality, will be offered in settlement and Coverage under that PlusOne Service Contract will prematurely terminate on the date that the product was replaced.
The full costs of repairs of Product including parts, replacement costs, labour and transport costs will be borne by Insurer under the provisions of the Policy.

This post has been edited by Hico: Aug 18 2011, 05:57 PM

so now it's confirmed what i said earlier is true? it's getting more and more confusing. do we still get a new phone valued at the same price when we bought the old one? sgs2 bought now RM2099, 3 years later if no more parts and can't be repaired we get another phone valued at RM2099 (or similarly priced) also???

one to one replacement is another policy.. the phone is using plus one warranty if u check on your invoice.. his information is correct if based on one to one policy.. but 1 to 1 is only for small appliances and not apply to every items.. smartphone's extended warranty is based on plus one member service contract as i posted earlier..i will double check again with my fren when i meet her


The repair and replacement costs of the component(s) or part(s) (including labour charges) or in total for all claims in the aggregate is limited up to the Retail Purchase Price of the Product.
Notwithstanding anything to the contrary stated above, if any cost of repair or aggregate of repairs is likely to exceed the prevailing retail price of the Product, then a replacement item of the same Product or a product of like functionality, will be offered in settlement and Coverage under that PlusOne Service Contract will prematurely terminate on the date that the product was replaced.

This post has been edited by Hico: Aug 18 2011, 06:40 PM

Harvey Norman Extended Warranty following SenQ.


Attached thumbnail(s)

does it mean the T&C is just as confusing?!? after so many posts... we dun really have 100% confirmation, do we?

yep those warranty 1 to 1 is confusing unless someone managed to claim after manufacture warranty is over...

if you do read my the policy before showing it to me or others,equivalent or not exceeding market price. which is mean if the phone market phone were rm1k they only able to replace a phone which is 1k

and also i did not said anything about 1 to 1 exchange,im just saying that some stupid claiming you will be replaced a full price replacement

This post has been edited by herojack41: Aug 23 2011, 02:37 PM

How to know which SH care plan policy is included? house juz been break in and SGS 2 lost....haiz

well, you need to look at your SenQ/ Sen Heng receipt. And maybe bring back to the shop and speak the the person who sold you the phone. this is assuming you bought your phone from SenQ.

and do update us on what happens.

SenQ and senheng same boss...

Ok, let me share a scenario with u guys.

You bought SGS2 rm1899, after 5 years its only worth RM100 at market value, I think is doesnt matter!

Since the gadget price will drop, the technology also will improve time to time.
If 5 years later u can only claim RM100, maybe with topup RM100 u can buy a new hp which same spec with your 5 years old SG2.
Because at that moment, market value for RM1899 is a phone with QuadCore 3.5 processor, 16G RAM and 7' XXX OLED can use it as hot plate to BBQ also.

So decide yourself whether u wanna claim back a 1.2 dualcore or buy a new future phone above!

hahahaha

This page is useful.. Might be going to SenQ/Senheng, cari smartphone.

yup true.. bro...for a smartphone we dun need a 5 year plan ... but someone it quick a mean since if d phone brick on 4 year and they cant repair n replace a similar phone to u .. wat wrong....

I bought HTC diamond, rm2299. Spoilt at the fourth year. Replace with HTC wildfire. For me. Ermm i would say, OK lo. Lol

---

Added on March 25, 2012, 12:01 amThey replace wildfire for me because they couldn't fix it. So if after so many years, they will repair or change a new one for you. If there's still a new set available. Lol

This post has been edited by billy_overheat: Mar 25 2012, 12:01 AM

well..i had the worst experience with senq....

sell me a product claiming it to be new....but when i get it,scratches all over the place and is a used unit....

i complaint,they say PERHAPS it is a demo/show unit....so i ask for exchange for a NEW

well,received new unit but FAULTY unit....

call them again,they say no stock d and they offer to replace the unit with the 1st unit - the USED unit

funeeeeeeeeeeeeeeeeeeeeeeeeeeeeeehh

filed a tribunal case against them

you really claim that before?

Wow. good for you.. At least that keep up their promise.

Really? What's the update on your complaint?
I want to get the Sony Xperia S but Senheng said they won't be selling the phone. (on FB page)
Will go to Sony tomorrow. Wish me luck.

Yaya, even when i bought sensation wfound dead pixel and change a new one immediately.

anybody call to clarify?

Refer to my post.

But Senheng is not offering Sony XPS.. But whatever it is, I'm getting the phone. ^^
How do they profit by replacing the phones and extended warranty?

2nd yr is by themselves, 3rd yr is from insurance company..so i think 2nd yr of chances for totally broken down is lower.. and 3rd yr they can claim back the money thru insurance company already..and 4th yr onwards all is insurance company pay.. they can earn more by attracting more ppl to buy their product.. their sales person's basic salary is less than 1k..but they can earn 7-8k per month after add in the commision if he or she is really hardworking in promoting..normally they can also earn 2-3k per month.. can see how much their profit every month ...

This post has been edited by Hico: Mar 25 2012, 09:50 AM

they called to settle outside....but i refuse to even pick up their call...

i will see them in the tribunal

What the status for your case now? Waiting for tribunal hearing?

yup