there is no such thing....they wont replace a phone which is cost rm2099 at that time.pls dont give out wrong information

they will only replace back the value after 3/5 years. example,after 3 year the phone market value its rm1k then they will only replace back a phone that has market value of rm1k

there is NO rm2099!

Extracted from Sen Heng care plan policy.


All Risk Insurance Programme Terms & Conditions


PRODUCT
The All Risk Program only covers a Product which; -

is purchased new from Senheng / senQ outlet.
manufactured for domestic and personal use, and must be kept in private dwelling in Malaysia only.


LIMIT OF LIABILITY
The Insurer’s liability shall be limited to the amount paid for the price of each single item and/or shall not exceed the total purchase price as per Sales/Purchase Invoice.


TERMS OF COVER

Fire & Lightning
Flood
Theft by forcible entry including damage during theft
Accidental Damage
Arm Robbery and Hold-up


BASIS OF SETTLEMENT
Upon approval of claim by the Insurer Senheng Electric (KL) Sdn Bhd (296691-X) shall undertake to Repair or Replace the Loss/Damage item similar to the original purchase item. However, if the similar item is not available or discontinued in the market, it shall be replaced with an item of equivalent specification or in value not exceeding the Market Price.

i believe the debate here is the Market Price. Is it the price at the time of purchase, or during the time of claims? using sgs2 as example, purchase time is rm2099. 4 yrs later, it could only be worth rm100.

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Added on August 18, 2011, 10:52 ambut this is another interesting point... not sure if it covers snatch thefts... but if its robbed... we lodge a police report... we can claim back from SenQ? wow... not bad leh...

This post has been edited by mydragoon: Aug 18 2011, 10:52 AM

i dono if the one i read last time from their policy issit same as the one u paste..the item insure not incl mobile phone, camera, and notebook.. if the all risk policy incl this, not bad also..then not need worry robbed

not exceeding can also mean if after 2 yrs..the phone still worth rm1599 lets say ... but you purchase at rm2099.. so they still got right to pay you any amount they decided or base on market value.. .. decision is still up to them...this is still valid...am i right? some more same spec thing after 1 yr will go cheaper also..technology thing never stop improving..

This post has been edited by Anly: Aug 18 2011, 11:24 AM

I thinking the below senq policy is only their word and i believed the price if replaced will be only during the time of claims as i dont thinks senq will replaced full price of the item u purchased during that time.


However, if the similar item is not available or discontinued in the market, it shall be replaced with an item of equivalent specification or in value not exceeding the Market Price.

My understanding. Assuming original price paid 2 years ago was RM2000 for a phone with 5megapixel camera.

They either give you a new phone with similar feature, aka 5 megapixel camera, or RM2000. Whichever is cheaper to Senheng and knowing 5megapixel camera phone is now only RM500, they will give you this for sure.

So. Buy SGS2 now. After 2 years, 'accidentally' drop it and have it run over by a lorry. Claim.

Good?

READ post 32.

SenQ/SenHeng's 3 years warranty - 1st year warranty is repair warranty covered by the manufacturer, 2nd and 3rd year is a one to one replacement warranty by SenQ/SenHeng. If you want to extend the one to one replacement warranty, depended on the value of the product a premium will be charged. However, one to one replacement is only applicable to small item.

Check their one to one replacement policy http://www.senheng.com.my/senq/popup_onetoone.htm

ONE TO ONE REPLACEMENT PROGRAMME COVERAGE
This programme provides for one time replacement of the covered product found to be defective either with electrical or mechanical failure arising with one of the like kind and quality not exceeding the original purchase price for a period of 24 months from the date of product purchased.

PRODUCT
The One to One Replacement Programme only covers a Product which; -
is purchased new from Senheng or senQ Stores
Manufactured for domestic and personal use in Malaysia only.

LIMIT OF LIABILITY
The replacement cost of the Product shall not exceed the Selling Price as stated in the One to One Replacement Programme Certificate/ Invoice. Once a replacement has been issued, this Plan is terminated.

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Added on August 18, 2011, 3:02 pmCheck with your credit card company whether there is any up front charges that you may have to pay for the installment plan. Usually there is and sometimes the retailers will absorb and sometime it is in the small print, ie it will appear in your statement later.

This post has been edited by CuriOu5: Aug 18 2011, 03:02 PM

senQ charge the fee in advance...so depend wat bank you using..

so it's confirmed that after 3 years, your beloved SGS2 (worth only RM100) at that time will be replaced with a cheapo RM100 Samsung phone. Great ripping off customers SenQ!

and small appliance incl mobile phone?  and up to 2 yrs only...so far as i know, this only apply for electrical item like fan, blender etc..  the repair value same like your value of your hp.. lets say 2k your hp cost...so if you repair 1st time cost rm250..it will deduct from this allocated amount until zero.... then the next yr, you will get a new 2k value of repair cost again. the amount insured stated in the receipt printed from senQ... and this apply to some medical insurance...

This post has been edited by Anly: Aug 18 2011, 03:25 PM

Never use phone more than 2 years....i also bought from seng heng but 2 years warranty just nice for me....

i thinks better dont expect too much from senq warranty that all.

+1..the 3 yrs warranty is enough for me too..after 3 yrs, cannot imagine what is the new model and feature of the new phone already..

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Added on August 18, 2011, 3:28 pm+1 take it as additional help which give you less burden when your phone damaged.. at least not need spent money to repair an 'old' phone that time..

This post has been edited by Anly: Aug 18 2011, 03:28 PM

Go call SenQ to confirmed. One to one replacement on the 2nd and 3rd year. For your SGS2 I believe you still get a replacement of the same value during the 3rd year. After the 3 year, you don't even get RM1 from SenQ - period cover over

dont take senq word so serious better wait after 1 year warranty expired from manufacture like samsung then see how senq provide their warranty for those who purchased the 2nd and 3rd year warranty...

If they don't honour the one to one replacement policy (which I forsee they will honour), I'll take them to Consumer Tribunal.

Carrefour honoured their one to one replacement policy.

Often company buys some insurance from some insurance company. So in effect, you will be claiming from that insurance company with SenQ acting merely as in between. Probably the same case here with SenQ.

That's right from their brochure their insurer is Multi-Purpose Insurans Berhad. Usually it is the insurance company that is interest to tap this niche business and SenQ just happy to be their business partner.

For Carrefour the replacement warranty I took from them is/was insured with Jerneh Insurance.

the first yr covered by manufacturer ..2nd yr is for senq's plus one member.. which called plus one service contract if i not mistaken.. so i think what i get from my fren who work there should be correct..1 to 1 is another policy for small appliances as stated in their policy already.. if you go look at senq website, small appliances is as below:

http://www.senheng.com.my/senq/products.as...mall+Appliances


Plus one service contract:
http://www.senheng.com.my/senq/popup_plus1svc.htm

The repair and replacement costs of the component(s) or part(s) (including labour charges) or in total for all claims in the aggregate is limited up to the Retail Purchase Price of the Product.
Notwithstanding anything to the contrary stated above, if any cost of repair or aggregate of repairs is likely to exceed the prevailing retail price of the Product, then a replacement item of the same Product or a product of like functionality, will be offered in settlement and Coverage under that PlusOne Service Contract will prematurely terminate on the date that the product was replaced.
The full costs of repairs of Product including parts, replacement costs, labour and transport costs will be borne by Insurer under the provisions of the Policy.

This post has been edited by Hico: Aug 18 2011, 05:57 PM