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 Instant Transfer (DuitNow) & Interbank Giro (IBG)

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zyaniey
post Apr 29 2018, 04:38 PM

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Joined: May 2012
Yesterday, 28 April, I made transaction from Public Banck(PBe) to my current account on CIMB.
I received the message immediately from Pbe show that my transaction is successful. Only when I want to withdraw from CIMB, there is no money.

1) First time I'm calling Public Bank, the staff stated that the matter will be resolved within 24hours, due to MEPS problem.

2) 2nd time I'm calling after a half day, the staff change the reason, stated there is no problem with MEPS but there is an issue with 'timed out' and told me that there is several same issues happen today.

3) This morning I'm calling again, after 24hours, they said it will need 14 working days to be solved, because there is a problem with system, and the problem with CIMB, but I have already called and verified with CIMB, there is no other issues like that notified to them yesterday.

Aaaa, when can I have my money back, this is so frustrating.
zyaniey
post Apr 29 2018, 04:41 PM

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Joined: May 2012
Is it true that I'm gonna have my money back after 14 days?
zyaniey
post Apr 29 2018, 08:59 PM

New Member
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Newbie
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Joined: May 2012
QUOTE(MNet @ Apr 29 2018, 06:47 PM)
u using instant ibg or normal ibg?
*
I'm using instant, charges me already RM0.53 sad.gif
zyaniey
post Apr 29 2018, 09:18 PM

New Member
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Newbie
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Joined: May 2012
Plus I'm already verified my transaction, they said my transaction is IBTF. The problem only with MEPS, then later they said problem with CIMB.
zyaniey
post May 2 2018, 09:15 AM

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Newbie
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Joined: May 2012
Waaaa it is already Wednesday, but my money still hanging, this is real bad sad.gif
zyaniey
post May 3 2018, 07:51 PM

New Member
*
Newbie
6 posts

Joined: May 2012
QUOTE(zyaniey @ Apr 29 2018, 04:38 PM)
Yesterday, 28 April, I made transaction from Public Banck(PBe) to my current account on CIMB.
I received the message immediately from Pbe show that my transaction is successful. Only when I want to withdraw from CIMB, there is no money.

1) First time I'm calling Public Bank, the staff stated that the matter will be resolved within 24hours, due to MEPS problem.

2) 2nd time I'm calling after a half day, the staff change the reason, stated there is no problem with MEPS but there is an issue with 'timed out' and told me that there is several same issues happen today.

3) This morning I'm calling again, after 24hours, they said it will need 14 working days to be solved, because there is a problem with system, and the problem with CIMB, but I have already called and verified with CIMB, there is no other issues like that notified to them yesterday.

Aaaa, when can I have my money back, this is so frustrating.
*
After everyday follow up with public bank, tonight I'm receiving my money back, thank god smile.gif

 

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