Instant Transfer (DuitNow) & Interbank Giro (IBG)
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 Jul 11 2016, 12:32 PM
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#1
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur   
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zz maybank.. tried to do an IBFT to my fav account, but failed.. money deducted, but recipient did not get the funds.. called their CS, told me will take up to 14 working days to reimburse =.= wtf 14 days
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Jul 11 2016, 01:09 PM
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#2
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 11 2016, 01:05 PM) woah first time see such case.. anyway 14 working days is long time to go.. hope the amount is not that huge really ridiculous... the amount is for staff payout, not to say very huge, but considered substantial amount 10k+. i am a very heavy MBB user, all my cards, funds all in MBB.. this experience is really demoralizing.. if they really take 14 days, i will move out for good.... their CS told me the transaction failed in their system, so the funds did not even exit the bank, so it does not involve the recipient bank... dont understand why 14 days... |
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Jul 11 2016, 01:14 PM
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#3
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 11 2016, 01:11 PM) if you're in a hurry better go to your home branch and speak to branch manager. he/she can expedite the process for you oh ok that's new to me... cause normally they will say M2U is call CS, didnt know BM can expedite... thanks  |
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Jul 11 2016, 02:48 PM
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#4
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 11 2016, 01:16 PM) Yes BM can expedite whether HP, HL, CC, PL.. and even.. they can put a good recommendation on your loans Went over to home branch to talk to the BM. He said he cant do anything as CS will need to pass fo relevant dept to verify and check. He said got 4 customers face same issue before this, and longest is 2 months to reimburse. Seeiously wtf. And lastly he said there is some glitch on M2U today thats why. Zzzz i gonna shift all my funds to other banks then. Shitty responsecalling CS will take time because CS need to forward report to relevant department and so on. |
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Jul 11 2016, 03:43 PM
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#5
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 11 2016, 03:18 PM) guess your home branch BM is not kind and helpful enough. for me i will not hesitate to close and move all my money to other banks Yup he emphasize its subjective cause they need liaise with recipient bank as well for confirmation that funds nv got in. In the first place their CS alrdy said system said it failed2 months seriously? Cant close and move all out now. Need to get back my money first lol. Im sure the BM knows my rating in the bank since he keyed in my IC number into the system. Checked with a friend working in MBB CS, GIRO refunds will be next day by 11am, but IBFT will take ages. Disappointment. Thats all I can say. |
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Jul 12 2016, 02:02 AM
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#6
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 11 2016, 04:12 PM) hopefully relevant department can detect and to avoid glitches like this happen in the future i am still waiting for MBB's response to me, in which if they choose not to respond, I will just liaise with BNM instead. I will make sure MBB cover the compensation of the interest/penalty for whatever late payments. as far as i concern, mbb always have problem with delay TAC.. but this time i'm quite shocked to see glitches like IBFT happen .. quite disappoint 2 years back, M2U used to be the top online banking portal, but now, HL Connect took over. Much more stable, no issues, and way more efficient. |
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Jul 12 2016, 01:12 PM
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#7
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Senior Member
1,367 posts Joined: Jan 2006 From: Kuala Lumpur
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QUOTE(aromachong @ Jul 12 2016, 09:46 AM) that's true.. since 2 years ago mbb have stability issue.. with delay TAC.. unable to login during peak hours like end of the month, etc.. that is why i only use their GIA.. if not i wont bother to use mbb ... only for their credit card still worth for me to continue... payment i always IBFT from scb... i just lodged a report to BNM... called MBB for updates, just tell me will call me back, and never did... i am going over to my home branch to withdraw everything and shift to AFFIN for 4.5%. wasted 1 month of interest, nvm, rather than the shitty serviceso far HLB looks okay for me when they took over EON... but these few years looks ok.. SCB also quite stable .. for most of the time without any issue. compensation of interest/penalty no idea.. hopefully BNM will give you what you want |
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