Just sharing my AmBank experience.

Last Friday i performed a IBFT using AmBank AmOnline to a Maybank account.

Numerous attempts done but each time failed and error display saying insufficient fund. After a few minutes checked back fund was debited . While AmOnline kept showing error and no SMS confirmation received of successful IBFT, yet fund debited.

The receiving end was also my own account so confirmed IBFT did not go through.

Report lodged via 1300 80 8888 and issue still unresolved. Amount around RM2k.

Was also told IBG is safer than IBFT by one of the customer care. Also shocked by the wide range of response given by customer care, a few said 24h will refund, 1 said 7 days, another 1 said up to 14 days.

The irony is i am an AmBank staff and am sadly disappointed with my own bank online platform..

Somemore my IBFT is done via a 'registered account' not an one-off IBFT.. just out of the blue failed like that without warning...

Did you experience this before? Managed to obtain refund?

Customer care update: stiĺl pending checking by the IT team........

One week has passed, after 5 working days and today's update from customer care is that my IBFT failure report is still pending checking by the 'respective department'.

Rm2k still unaccounted for.

Customer care overall friendly but the 'respective department' seemed slow in resolving such issues.