Any complain channel for IBFT stated successful but recipient bank didn't receive the fund?
(From HLB to Alliance Bank).
How come no auto reversal for IBFT?
Instant Transfer (DuitNow) & Interbank Giro (IBG)
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 Apr 27 2019, 07:28 PM
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#1
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Junior Member
382 posts Joined: Dec 2009  
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Guys,
Any complain channel for IBFT stated successful but recipient bank didn't receive the fund? (From HLB to Alliance Bank). How come no auto reversal for IBFT? |
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Apr 28 2019, 02:32 PM
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#2
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Junior Member
382 posts Joined: Dec 2009
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QUOTE(David83 @ Apr 27 2019, 07:41 PM) You should lodge a complaint to HLB CS and they'll do investigation from their side. Being pushed to recipient, sigh. Any other channel to complain? Bnm? |
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Apr 29 2019, 07:03 AM
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#3
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Junior Member
382 posts Joined: Dec 2009
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QUOTE(David83 @ Apr 28 2019, 03:06 PM) IIBFT is under PayNet. Thank bro @David83. Emailed paynet and waiting for their response. :salute:Perhaps you can go there and CC BNM. If IBG i think should be MEPS. This is a little weird but I did request a reverse DuitNow transfer due to wrong mobile number. The source bank CS took my case and it took 3 weeks to complete my case. |
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May 4 2019, 10:01 PM
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#4
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Junior Member
382 posts Joined: Dec 2009
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QUOTE(cybpsych @ Apr 29 2019, 07:59 AM) banks are connected thru paynet's system. paynet gives support/info to the relevant banks should there be reconciliation issues, such as your case. Issue resolved, reason given by Alliance: transaction stuck due to huge volume, need manual intervention/adjustment to credit back the money. There is no prevention measure for this, just advised to lodge incident once the issue occurred so they will look into it. :|for you, lodge report to both banks, HLB and Alliance. internally, both would contact paynet and both sharing info to investigate what/when/where went wrong in your ibft transfer. |
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May 18 2019, 04:14 PM
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#5
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Junior Member
382 posts Joined: Dec 2009
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QUOTE(David83 @ May 4 2019, 10:05 PM) So to who you lodge your complaint to? QUOTE(cybpsych @ May 4 2019, 10:07 PM) glad all sorted thru. Yea, finally resolved after complains to HLB+AllianceBank+Paynet paynet services have been degrading in their reliability since last year until now.  |
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