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 HTC Sensation with Sense 3.0 Official Thread V2, HTC's 1st Dual Core Smartphone

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sebastianchan
post Aug 9 2011, 11:35 PM

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Would like to ask, Is your Sensation have dust in the screen after 1 week of using it?

well mine does. It is getting worse. some of my friend said it is fungus... but it looks like dust to me...

i guess i need to take it back to Digi to change it or warranty or whatever they want to do with it.
So disappointed. grumble.gif
sebastianchan
post Aug 10 2011, 11:12 AM

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QUOTE(lcs87 @ Aug 9 2011, 11:43 PM)
alot of dust? mine gt like 1 speck lol..but i ignore it coz it is hard to notice anyway
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good for u =)

QUOTE(vccy118 @ Aug 9 2011, 11:47 PM)
How u guys can notice got dust under the screen anyway -.-
By default it should be very hard to notice
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hard to notice? a dust is hard to notice. mine is lots of platoons of army dust. screen on or off also can see. bright or dim lights also can see... very irritating.

QUOTE(lcs87 @ Aug 10 2011, 12:09 AM)
Under a bright light or under the sun...my advice is, don't go and try to find it..it will bothers you..I found mine when I was trying to look for dead pixel...turn out it was a dust size of a pixel lol
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QUOTE(vccy118 @ Aug 10 2011, 12:12 AM)
shake it to the side lar, done!

tongue.gif
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it stuck there, can't shake it off.

I am trying to snap pic, but the screen reflection is too much. can't see it. lol.
sebastianchan
post Aug 10 2011, 11:37 AM

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QUOTE(lcs87 @ Aug 10 2011, 11:18 AM)
does it looks like a trail of dust coming from the side of the screen? if so i think u need to bring it back and have them reseal the glass and screen for you
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yeah it does.
user posted image
sebastianchan
post Aug 10 2011, 12:49 PM

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yeah I should. might go tomorrow. and hopefully while getting this phone fix, they can borrow me a phone to use. I gave my phone to other ppl already. I got no spare phone. lol.
sebastianchan
post Aug 15 2011, 05:20 PM

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I have major dust problem under the screen. can see it no matter how the screen.

went back to gardens digi to ask them for warranty and stuff but they just ask me to go HTC at the next floor in gardens.

so I went and ask. HTC ppl said sensation have this problem and became common. he also said that they can help me to send to HTC service centre but will take days or a week. I need my phone, so he suggest me to go HTC service centre myself which might only take a few hours to solve the problem. so, I plan to go HTC service centre in plaza berjaya this sat to clean the screen and fix the problem.

so disappointed.
sebastianchan
post Aug 21 2011, 11:37 PM

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For those who have the Screen dust problem.
This is what i do to know how and where to go to get my sensation fix.

I went to Digi, Digi asked me to go HTC.
I went to HTC, HTC asked me to go HTC Service Centre.
I went to HTC Service Centre on Sat, they asked me to come back on Mon to get it fix.

They will not just clean the screen and stuffs.
They will REPLACE the whole screen and with your screen protector.
If they do not have stock left, it would take them 3 to 5 working days.
I am quite lucky, they still have stock, so they will use 1 day to fix it.

I asked if in the future, this case happens again, what will HTC going to do and what am i suppose to do to prevent the dust going into the screen.
The customer service girl unable to answer me.

So, lets just hope after replacing the screen, this thing wont happen again.

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