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 Viber for Android

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nicregi
post Jul 20 2011, 07:10 PM

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From: A small town called Malacca

QUOTE(amon90 @ Jul 20 2011, 06:58 PM)
why no sms receive on my phone? i type 016xxxxxxx
*
My dear....

If you see the top is +60 already

So you should type...

12-1234567

laugh.gif
nicregi
post Jan 20 2012, 05:29 PM

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Hi Viber and members,

Need help. I am using Viber and yesterday, I got to wipe phone data. I reinstall Viber and problem.

I verify through SMS and worked well. After 5minutes, error pop up saying Viber deactivated and need to activate back. Did the SMS and no SMS received. Tried phone call and same thing.

I car data, cache everything and still problem. I check my phone number and realized it is not + 60. Regardless how many time I change to + 60, it will randomly change to anothernumber.

Please help.
nicregi
post Jan 24 2012, 04:42 PM

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QUOTE(Viber @ Jan 22 2012, 04:07 PM)
Hi @nicregi -
Please try to remove Viber completely from your phone, then reboot it. Wait a few hours then install it again from Market/AppStore. Now when you are asked to type in your number, choose Malaysia and enter your phone number in its Malaysian format (don't type in the "+60", because that's already accounted for in the country code you chose above).

Is it working now?
*
Nope. Still not working. As usual, got approved via call pin notification buy get deactivated within 1-2minutrs.

Please advise.
nicregi
post Jan 26 2012, 04:32 AM

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QUOTE(Viber @ Jan 25 2012, 04:32 PM)
What device exactly are you using?
If it's Android, which version of it, and most importantly - are you using a Custom ROM or not?
*
Hi support,

I am using the latest version found on market. Tried to reinstall, delete, wait a few days and none is working.

Test with both Stock and Custom ROM, both giving the same issue. A few common issues are:
1. I select Malaysia (+60) and after sometime, it will auto change to another country randomly.
2. After manage to activate, phone will get deactivated again and Viber will prompt a message saying that the device has been deactivated and would need to reactive back. I only using 1 number on 1 device FYI.
3. SMS or call code given is not working (probably because my country code is changed automatically for some funny reason by Viber app).

What do you advise? I am assuming that Viber database is storing my number wrongly which causes this. Can't think of anything else besides this problem.
nicregi
post Jan 27 2012, 01:55 AM

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QUOTE(Viber @ Jan 26 2012, 11:23 PM)
@nicregi -
Thank you for the detailed information, it's very helpful in understanding the problem.

About the deactivation -
Please check your IMEI number (universal device identification number) inside the phone's "About" page. Once you found it, please compare it with the real IMEI number that's written on the back of your phone.

Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the deactivation problem. We plan to provide a fix for this issue soon (Viber 2.1.3) by collecting all the problematic IMEI's from our users, and manually whitelisting them. If you'd like to make sure yours is also included in the list, you can let me know what IMEI is written in the "About" page, so we make sure it's going to be included in our fix.

About the random changing of the registration number -
In order to check this, we'll need the actual numbers (there might be a bug causing the number to alter). If you want, you can send me your real number in private message, and then also a few different examples of what the number changed to.
*
Hi Viber,

PM send to you. Awaiting for your reply along and a fix for this.
nicregi
post Jan 27 2012, 05:30 AM

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QUOTE(ReWeR @ Jan 27 2012, 02:11 AM)
hmm ... Viber and Tango which one nice?
*
This is a Viber thread so I guess you know the answer. However, to answer your question, Viber for the colour.
nicregi
post Jan 27 2012, 09:13 PM

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I am just hoping for a new version / update soon. Can't use Viber at the moment and thus, alternatives come first.

Hope faster release for new version flex.gif

 

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