Oct 20 2011, 12:28 PM
QUOTE(MSI-MY @ Oct 20 2011, 11:18 AM)
Dear rd33,
First of all, i would like to apologize on behalf of MSI Malaysia. Here i would like to share with Lowyat.NET community that MSI Malaysia does not provide any extended warranty or onsite warranty. All our notebooks come with 1-2 years warranty only and customer is required to send in to our ASP, unless your location does not have our ASP. And do take not that our notebook ASP is different from our component ASP. Anything above that is not provided by us. Lately a lot of dealers start selling their own extended RMA solution regardless of what brand. Such RMA solution/pack is not by MSI and anyone could check if they have bought it. In this case, it was really unfortunate that our dealers passed the wrong information saying that MSI Malaysia provides onsite-warranty. We believe that it's a misunderstanding here. Ok, that's our part on the explanation. And now the most important part is the solution. We would need your help to send us as much details or better a soft copy of the receipt and the on-site warranty card (if any). With this, we could identify the dealer and investigate further. We are really sorry for the inconvenience caused. If the response from our dealer is too long, we will take our own initiative to pick-up your unit by tomorrow and send it to our ASP on your behalf.
Once again rd33, we apologize for the inconvenience caused. Rest be assured, i'll personally look into this matter and make sure everything goes smoothly.
MSI ASP - E-Maintenance: http://my.msi.com/service/msinewmap/
Dear MSI-MY,First of all, i would like to apologize on behalf of MSI Malaysia. Here i would like to share with Lowyat.NET community that MSI Malaysia does not provide any extended warranty or onsite warranty. All our notebooks come with 1-2 years warranty only and customer is required to send in to our ASP, unless your location does not have our ASP. And do take not that our notebook ASP is different from our component ASP. Anything above that is not provided by us. Lately a lot of dealers start selling their own extended RMA solution regardless of what brand. Such RMA solution/pack is not by MSI and anyone could check if they have bought it. In this case, it was really unfortunate that our dealers passed the wrong information saying that MSI Malaysia provides onsite-warranty. We believe that it's a misunderstanding here. Ok, that's our part on the explanation. And now the most important part is the solution. We would need your help to send us as much details or better a soft copy of the receipt and the on-site warranty card (if any). With this, we could identify the dealer and investigate further. We are really sorry for the inconvenience caused. If the response from our dealer is too long, we will take our own initiative to pick-up your unit by tomorrow and send it to our ASP on your behalf.
Once again rd33, we apologize for the inconvenience caused. Rest be assured, i'll personally look into this matter and make sure everything goes smoothly.
MSI ASP - E-Maintenance: http://my.msi.com/service/msinewmap/
Thanks for the clarification. I believe that MSI products are quite price competitive but it's the after-sales service that might worry some prospective customers e.g. me.
Is it possible to put up a list of your products on your Facebook/MSI-MY website together with the USUAL STANDARD warranty period that MSI provides? This would save you a lot of queries as well as provide valuable information for prospective customers. The difference between 1 and 2 years warranty is quite substantial for customers.
If the information is already somewhere in your MSI-MY website, my apologies. However, what I see is there's a 12 month warranty from date of purchase or 24 months from date of manufacture. I understand that this is not the case of your MSI CR650. Unfortunately, unless your prospective customer has the patience/time to query, they'd probably not know that it's actually 2 years warranty.
Just some feedback. How I don't get flamed though....
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