Nov 10 2011, 12:13 PM
QUOTE(miskol @ Jul 7 2011, 10:22 AM)
Hi,
i've just bought Maxis broadband plan (Freedom). i encountered some problems mainly with the modem.
1) in the Connection Manager, i cannot click connect, its disabled.
2) Connection Manager always shows "Device Not Detected".
3) i've uninstall, reinstall, restart PC, unplug and replug the modem. same problem occurs.
4) in the Broadband Wizard, i cannot complete the task to download the MBW_setup.exe. the Wizard mentions "Maxis Broadband Wizard has not extended its support on this operating system".
- i'm using Windows 7
5) Maxis should made available(upload) the MBW_setup.exe on the Mylaunchpad for self-service support.
http://www.maxis.com.my/maxisbb/selfhelp_index.asp
- but there's no software to download there.
6) tried searching software support from ZTE (modem manufacturer)
http://wwwen.zte.com.cn/en/products/mobile...sia&chnlid=3587
- but no software to download also.
please help me with these problems so i can start using Maxis broadband and not send them back.
Thank you.
Make sure the SIM card is slot in properly. If the problem still occur follow the step below.i've just bought Maxis broadband plan (Freedom). i encountered some problems mainly with the modem.
1) in the Connection Manager, i cannot click connect, its disabled.
2) Connection Manager always shows "Device Not Detected".
3) i've uninstall, reinstall, restart PC, unplug and replug the modem. same problem occurs.
4) in the Broadband Wizard, i cannot complete the task to download the MBW_setup.exe. the Wizard mentions "Maxis Broadband Wizard has not extended its support on this operating system".
- i'm using Windows 7
5) Maxis should made available(upload) the MBW_setup.exe on the Mylaunchpad for self-service support.
http://www.maxis.com.my/maxisbb/selfhelp_index.asp
- but there's no software to download there.
6) tried searching software support from ZTE (modem manufacturer)
http://wwwen.zte.com.cn/en/products/mobile...sia&chnlid=3587
- but no software to download also.
please help me with these problems so i can start using Maxis broadband and not send them back.
Thank you.
This Situation happen when we updated the Maxis Software.
The Modem name ZTE Proprietary USB Modem at Device Manager will disappear.
1.) Close the Maxis Connection Manager, plug-in the Maxis Wireless USB Modem
2.) Go to Start-> Search Programs and files, type services.msc than press Enter
3.) Look for net.tcp port sharing. If the status was disable, Enable it by Right click the title Net.Tcp Port Sharing Service, than choose Properties, change the Startup type to Automatic and then click Start, click apply and OK.
4.) Go to Start -> Control Panel -> Device Manager -> Universal Serial Bus Controllers
5.) Find USB Composite Device, then right click the title, choose Update Driver Software...
6.) Select Browse my computer for Driver software, click Browse....
7.) Go to C:\ -> Program Files -> Connection Manager -> Drivers -> 32bit ->WIN7 then click OK
or type at Search for driver software in this location: C:\Program Files\Connection Manager\drivers\32bit\WIN7
then click next.
8.) Follow the same step for title USB Mass Storage Device, Portable Devices->E:\ (or other drive name) and Disk drives->ZTE MMC Storage USB Device from step 3 to step 5.
9.) Restart the Computer.
10.) Open the Maxis Connection Manager, it's status will show Data Not Connected once the modem driver is properly install.
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