Okay, I don't know about other cities in Bolehland, but Lenovo Premier Support in JB area is a disgrace.
My X390 was bitten by the recent Thunderbolt issue - the USB-C/Thunderbolt port which is part of that Lenovo docking slot stopped working. Called Premier Support on Friday. Confirm motherboard swap. Made an appointment for the following Tuesday 11AM. Tech only came at 4PM. I wasted half a day waiting for him.
Worse yet, the tech couldn't speak English. He didn't know left from right about the laptop internals either. Half the time I had to tell him what was what. Might as well hand me the motherboard and screwdriver for me to do it myself.
He also was a complete failure at applying thermal paste; didn't even clean the old residue properly and the brand he used to re-paste was some cheapo type. Next week when free I'm going to go buy some gamer brand thermal paste and repaste it myself. Right now my idle CPU temps are around 3-4 degrees higher than before the mobo swap.
He also didn't have a clue about the serial number reflashing process after the swap. Kept getting errors because he couldn't read basic English and couldn't even read the difference between product serial number and motherboard serial number. I swapped places with him in did the flashing myself. He was like "you kerja IT kah?" WTF, even a monkey could do that. Don't need IT qualification for something so simple. He also had no idea of the BIOS settings (new motherboards have many settings turned off by default) and I had to manually re-enable them in front of him. He probably learned more from me that day compared to his whole tech support career.
It was hilarious when the system booted into my Linux desktop and he had the most blur-sotong look on his face. He also didn't bother wiping down anything. His oily fingerprints were all over my laptop after he left and I had to wipe the whole thing down properly myself.
What a fucking joke! Luckily I only paid $1 extra for 3y Premier add-on during promotion time. No way I would have paid full price. The quality of this so called "Premier" service makes me want to vomit blood.
As they say in Mad Max Fury Road: MEDIOCRE!!
wallao... how can premier service like that one