this is why i ALWAYS ( cannot stress enuf, AL-freaking-WAYS) ask for new unopen stocks. even if its delivery i want it opened at me house. hasstle ? yes but that the only way i buy something eletrical. of course give em the impression that u are extremely interested on buying so it make em worth to dig out new stock in store or whatever. if no new? theres always other shop to go .bought 4 lcd/led n 1 plasma now. no problems thus far