my iphone lock button like go in deeper, and need to press vry hardly only can..can i claim the warranty from digi??
im still under warranty..will they say is because my fault?

sorry dont get what you means.. sharing from my44?

okay thanks sakurazz
one question to ask.. if i claim my iphone at digi there. they only chg me the phone. or the whole set with box??

today, i went to digi center in the xxxxxx mall) and then they saw there is a little bit scratches on the top of my iphone, the refuse to cover the warranty for me! and yet they ask me go to any apple store or machine to ask them verified a letter by proving that apple is going cover this iphone warranty only they do change me a new iphone! so now im going up stairs machine and ask, and the staff there told me : is non of our business why dxgx so not responsible in this all cases and trying to push to us. you bought from them, you got to ask the warranty from them. (yes i agree and think so too!)
i back to digi, then they tell me to call apple customer service! so i call them and i ask for the letter! they ask me to send a photo of the iphone. so i sent them the iphone photo where the scratches are and the whole iphone image! now they said, yes apple do cover this warranty! we make you a letter and you should no problem to get the warranty from the digi already!
then i pass the phone to the staff in digi there,the apple customer service person told them all the things, about the letter they sent to the digi already,and ask them check.
now the digi staff tell me after the call is ended, said: sorry our line are slow now and we couldn't check for you right now, can please leave your number here and once done we will phone you to get your replacement of iphone! let's see what to do by the digi..in this few days they said will phone me back!

p/s:one more question to ask, do the digi apple customer line will be charge when i phone them? 1800-80-6419 this number. and how much charge for a mins? i do phone them around 1 hours for this all, and this stupid letter,and if end up without warranty replacement! i want to complaint!!

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Added on June 27, 2012, 5:05 pmand yet i can see the difference between the customer service of Apple and Digi. and this show why Apple become a success company to lead the world keke, i do meaning somethings! based on this my suggestion,if want to get a new iphone,get from apple if possible
those D,M,C company not really have a good customer services!

This post has been edited by tztong: Jun 27 2012, 05:05 PM

yup i feel that too! i feel that they try to waste my time, cos my warranty left only 1month time! so they decide to do so, and yet i just call to apple since they not responsible for this and then i just complaint la them!
is only a small scratches, i sent to apple, the apple staff tell me,what a small problem only, no worry on it!
within 3 mins they do the paperwork for me and tell me you can now claim the warranty from digi! but then digi ask me to wait for their calls?!! WT....

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Added on June 27, 2012, 6:51 pmsorry**
i email to the apple staff when i having call with them**
they just straight away check their mail within 3mins they gave me the paperwork letter!
EXCELLENT SERVICE!

This post has been edited by tztong: Jun 27 2012, 06:51 PM


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i bring my phone back. and wait for their call.
they can just say, this scratches is because you drop your phone! then your yellow tint happen after you drop
and then say when i pass this phone to you, means when you bought everythg was fine
hahaha this the reason,and they can straight away tell you, your warranty VOID!!
just phone to apple, and show them your phone by email,if okay they will provide you the letter!

i not sure about this, because i pass the call to the digi staff and let the apple staff to talk with them.. i only heard like they mail to the HQ like what gxx document or what..and the staff also request to get one copy from the apple,and ask them to send one copy to the staff email..

till now i still hvnt warranty my iphone..so let's see what happen on next

yup a foreigner! i think is singapore apple HQ if nt wrong.
the apple staff ask me to pass to them cos i told him i been waiting at digi here for 3 hours and a not really responsible and good services by them. and then they said sorry to me and ask me pass the phone to them, cos they told me they already done all paperwork should be no problem on that, he ask to talk v the digi staff for those paperwork details,because the digi staff keep asking for the letter from me,and i dint get any letter from apple
and the apple staff said they mail to digi HQ already should be alright 1.so end up with not yet warranty with my iphone, then the digi staff ask me to wait first..they will check and phone me once confirm and done

actually there is a phone there already and they reserved for me dy. they just want to confirm the letter,because you know la..digi internet not that fast ma..hahaha
they cant check the letter there thru their HQ line..so nvm la i wait them check and double confirm with their HQ first..

p/s sorry for this.do you have any white iphone 4 with superb condition please PM me with best price thanks!

a very good staff from digi after he handle my cases! today morning he phone me, and ask me go collect my iPhone yeah here is now I'm using my new iPhone

yeap refurbished set..now all also same..did before that giving a new set with box?!

erm maybe i always press it when some one call me and i forgot to put into silent mode hehehe
erm mine hard to press and sometimes press it okay sometimes not..need press quite lot of times