I located at Sarawak Kuching, city area.  I have two 4 mbs accounts in my home. Both of them suddenly become 2 mbs on Sunday 19 Sept. It would not change back to 4 mbs even after I rebooted both modem router.

This type of case happened last month as well. They fixed it up after 2 days. (They did not discover anything on my side, so must be their server side problem) And now it happen all over again. lol

my internet is slow now. loading youtube also slow

I have 400 -500+kbps for those past years. Until recently, the speed down to 400++ and now 200++.

So from the picture you think they cap my accounts, and not those cable broken server overload nonsense.  Tmnet really have nothing nowadays. Not solving problem,  but to create more problem.

Later call up and see what is their explanation.

Thanks.

One more thing, before this thing happening  now.  In the last few weeks, one of my 4 mbs account, the speed would drop to 2 mbs every morning 7.30am, then it would go back to 4mbs after reboot modem router. It is happening almost everyday, whenever I check the speed after 7.30am, it was reduced and back to normal after rebooting. Is it someone in tmnet messing with my connection? any idea?

Thanks for the reply. I learn something new from you people. Thank you.

I just called them up, the first waiting time is quite fast, then the first operator asked me to unplug modems and they refreshed it. Still the same same result. Then they transfered me to 4mb department.(how come they have special ppl to deal with 4mbs user??? funny!!)

Took about  20min to wait for someone in 4mbs department to pick up my call.

Then they asked me where I saw the 2mbs.. I told them there was a modem detail page that showed connection details... loL (how come they can't ask something more useful, Malaysian nowadays is not that IT backward right, pretty common knowledge for youngsters except older generation.) and when did it start?

Finally he issued me report number and wait for them to check on their server.

Let's hope that it will be solved very soon.

how about your latency? im here in mukah sarawak and its like living in hell with 100+ ms latency.

my line is 2048kbps but that sucker downgrade it to 1024kbps,do you think i can call him upgrade it back???