Just submitted my complaint to SKMM:

Problem description:
Poor speeds, unstable and slow connections to overseas websites, yet speed tests to local TM servers are fine. Page load time outs. Line disconnecting, but for some reason IP address remains connected, thus unable to connect to a better / more stable server. Incompetent helpline personnel who don't know how to properly assess a client's problem and only know how to follow a script. Incompetent and uinprofessional service organization (Telekom Malaysia) who spends money trying to build their brand image, only to destroy it all by providing poor, inconsistent and substandard service.

Remedy:
For the love of god, please end Telekom Malaysia's bloody monopoly and open up the communications industry to outside / foreign competition. What is the point of AFTA if we don't intend to implement it? Free up the market, and give the consumers a choice.

Hope the upcoming elections will bring a change, and that whoever leads the govt will open up the communications sector to more / foreign competition. Can't wait to see TM delisted and bankrupted. It's what they bloody deserve for their utter incompetence.