"While all our policies are in place to ensure better service assurance domestically, it is very unlikely that any ISP would be able to guarantee an end-to-end performance to international sites." <-- Yeah right, asked for upgrade but never came. Called the helpline, gave me tonnes of excuse and patched me through the whole department. wasted 30 minutes of cellphone credits because of this. Went to TM point to complain, issue receipt, say contractor will come. It's already more than 5 months. Habuk angin also didn't see.

"As we do recognise that our customer base has increased, we are making continuous efforts to upgrade our infrastructure to meet the requirement for higher bandwidth capacity."<-- if you have anticipated the # of users increased, you would have made the upgrade. Clearly, the upgrades in speed is not parallel to the increase number of users.