My 4Mb line got painfully slow recently, and I called TM to screwed them big time. Mind you, I have called them in the past for slow speed, lucky for me, every time problem got solved, although not exactly easy and fast.

Back to my problem of slow speed, after I screw them, they reset something, I got the speed back. But to my surprise, it got slow again very fast. So I done some investigation, and when I check my router, on the connected client list, I discovered there are 7 unauthorized devises connected to my wifi network. I proceed with blocking all the unauthorized Mac address, and my internet back to blazing fast speed.

The point I try to make is, before we go all out blaming TM, we should check is there any problem at our end. I am embarrassed to said that, there was 1 time I complained to TM, but when they send their technician to my place to check, it is actually my router broken down.

Do bear in mind this, connection slow, either browsing or torrenting, sometime it is depending on the other side/seeder, and it has nothing do with TM.