Just tried and piratebay is accessible.

It's a high end router.
Some call it 'the black diamond'.
And diamonds are not cheap.

Price is around RM460.

Have you tried asking TM's technical support about this?

No problems with MU and FS here. Downloads are flying as usual. Don't use the others so I wouldn't know.

Got back from work around 6:30PM yesterday (21 June) and found out that my internet is down. However VOIP and IPTV works fine.

I thought it's another case of 'connection hang' (where the system thinks you're still connected when you're actually not) that requires a connection reset from their end.. so I called the unifi tech support. Took forever for someone to pick up the phone.

Upon further inspection the CS told me that there is actually no connection from my end, but the signal is okay and there seemed to be no problems.

The guy asked me the usual; is this light on the modem, is that light blinking, etc. Told him everything appears to be normal, and that I'm only using my own router and the DIR615 as a vlan bridge. He didn't quite understand the meaning of that; he asked me if am I using TPLINK. I told him that I'm using another router. So he asked me to try with the DIR615 alone on default settings. Told him that I'd have to call him again since it's not a straightforward thing.

So I configured the DIR615 to TM's stock setting (minus remote management) to use it as the main router and there's still no internet. The signal appears to be fine under Maintenance > System Check.

Called the tech support again and this time it took like 20 mins for someone to pick up the phone, motherf***ing TM I tell you.
The lady noticed that my unifi voip line is a bit noisy and asked me whether this just happened or what; I told her it's been like this since quite a while, I rarely use the line and I think it's my old aztech phone.

Explained to the lady everything, again I was asked questions like am I using a TPLINK router, when I told her I'm using a Buffalo she asked how long have I been using it with the vlan bridge setup and asked to do standard things like re-entering my username and password.. lol. I told her that I've done all that.
She said all this will be included in the report.

I even told her what the log in the DIR615 says:

This will repeat everytime the router tries to connect. As expected the CS doesn't understand the meaning of this.
She finally said that the problem will be escalated to their network team. I also got a report number.

Around 1 hour later I got a call from TM on my mobile.
The first thing that the guy asked me is about the VOIP phone. He asked me to check because they have tweaked some settings from their end. I checked and true enough the noise is no longer there. The internet however is still down. I was told that they're still checking it from their end and they would call me to follow up.

I went to bed and woke up around 2.30AM just now and yeah the connection is finally back up. Checked the log on the DIR615 and it appears the connection returned at 2:15AM.

I finally tasted the slowdowns with DD sites like fileserve and MU that many of you were complaining about, strangely after the above experience.
When I got a call to confirm on the status of my internet, I asked the CS, what was the cause? He replied, "it's got to do with the settings of your fiberhome modem". They just fixed it remotely. For the record, I never messed with the fiberhome modem.

Like I posted before, the speed was blazing fast as always right after they fixed it. The slowdown comes the day after.

This post has been edited by cannavaro: Jun 25 2011, 07:40 AM

RM459 at Viewnet

Same here.

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Added on June 26, 2011, 12:58 amupdate:

well welll.. speed is back to normal!

This post has been edited by cannavaro: Jun 26 2011, 12:58 AM

Looks like quite a number of cases of 'unifi internet down' nowadays.
I experienced this recently, and after connection is restored I encountered, for the first time, traffic shaping on DDL sites like MU and FS.

Can you try with DDL from megaupload and fileserve?

Traffic shaping is now in place
Used to get full speed from MU and FS all the time, now it's only during certain hours; normally 12AM and above.

meh you have not lurked in the unifi thread long enough.

let me try to walk you through some of the reasons


1. Wireless signal. The DIR615 is a mere 1.5dBi. The TL-WR841N/ND is 5dBi. Plus you can upgrade the antennas. The Asus N56U is also 5dBi (for 5GHz, 3.8dBi for 2.4GHz).
Reports of those who changed say - No more wireless drop outs, no more messing with the 20Mhz/40Mhz channel width to see which one is suitable for some devices.

2. The DIR615 can only handle x amount (sorry can't recall the figures) of connections at once. There were cases of the router locking up during heavy torrent sessions. There is also a minimal, brief lag with the IPTV when switching channels. Those who changed to the Mikrotik reported that this lag is gone.

3. Weak QOS engine.

4. No gigabit support. Not everyone needs this of course.

5. Shit support from TM (like you briefly said, 'as opposed to waiting for TM to send a replacement unit...').

And then there's the security issue that was discovered by rizvanrp during the earlier days... which prompted a lot of users to jump ship by either using the DIR615 as a stupid vlan bridge or replacing it completely.

BTW some batches of the DIR615 are shittier than the others, some issue with QC I reckon. At one time quite a few of these routers died just like that. I remember one user whose DIR615 had to be replaced a whopping 3 times.

That is the GUI for his Mikrotik device, not just some software that can be used on any router..

When you say 'bad speeds', you're referring to DDL sites like fileserve and megaupload right?

Oh. I don't have such problem. Only to the aforementioned sites and the like.

This is a very serious allegation. Haven't heard of such thing before.

Why don't you just keep the old number?
They don't force you to terminate the line.

Well there's no additional monthly charge for the Unifi line. Which VIP package are you planning to get?

Staff price for unifi is no big secret:
http://forum.lowyat.net/topic/1902525

Besides the above thread, it was also mentioned every now and then in the main unifi thread, even during the early days.

what are you implying? you got that channel for free?