Let me tell you guys a story.

3 days ago, I ordered a few items from Mandarake store. Paid with paypal and picked DHL as my shipping option. Item arrived yesterday, I was really excited that it came so fast, so yesterday night I opened up my package, and found out 1 of them item has a MISSING HAIR PART.

I directly took my phone camera and snapped alot of pictures for the missing part. And further proceed to email mandarake and opened a dispute corner attached with all the pictures and tries to talk it out with Mandarake. I told Mandarake that the item has a missing part and requested Mandarake to replace me the missing item which I don't care how it works (mail back to them for replacement, mail me another same item, or a refund), I just wanted to get what I should be getting cause it isn't my fault !! I even told them that I will order more item so they can just place my missing item together with it.

And this is how Mandarake replied me, copy pasted from paypal dispute section.
From Seller - 株式会社まんだらけ

7/16/2011 11:56 GMT+08:00

I checked with the store front, but the staffs says its difficult to belive such case since we check the items everytime, and they will know if a big piece like hair piece is missing. But we will refund item price 2,000 yen + shipping 500 yen.

From Seller - 株式会社まんだらけ

7/16/2011 12:03 GMT+08:00

please take down the claim, so we can give you the 2,500 yen refund from your original payment, and you can keep that figure. Howver, please understand that we can not risk such case anymore through paypal, so please do not order from our website anymore.

From Buyer - Aki (I hid my real name here)

7/16/2011 12:12 GMT+08:00

Hi,

The hairpiece is indeed missing, I bought the item and found out the hairpiece was missing thus the whole figure un-displayable / not completed, that's why I m writing this to let Mandarake Nakano store knows about it. It wasn't my fault, as a consumer that received an item that has missing parts.

My further order that I placed yesterday was canceled and I received a message that to not order from your website anymore really disappoint me.
I can mail Mandarake back the item that has missing part and Mandarake just replace it with the same item, but shipping cost bear by Mandarake, isn't this would do us better?

I hope we could settle this nicely, I am frustrated.
Please let me know if you still want to keep this customer.
Because I am planning to order some more items, but was canceled due to "risk of paypal from Mandarake"

Disappointed customer,

and they gave me a reply like this,

From Seller - 株式会社まんだらけ

7/16/2011 12:40 GMT+08:00

髪の毛ーのパーツが足りないとのペイパルにクレームあり。SP4確認の上ちょっと信じにくいとの事。新規で次の注文385737でも同じような物注文している。クレーマー?なのでとりあえず商品代2,000円+送料分500円返金する。二度と注文は受けない

which literally translated to,

With enough complaints to PayPal and over parts of the hair. It's a little hard to believe after checking with SP4. The same order like the following: 385 737 new orders. Cramer? Refund $ 20 + shipping fee $ 5.00 minute items so anyway. Order is not subject again

Which Mandarake called me a "Cramer?"(WTF?) I believe they meant Scammer, 385 737 orders and you made a mistake on quality assurance here right? Their staff didn't checked the item properly ended up I getting a figure with missing hair part ??!?! They refunded me the value of the item and banned my paypal from ordering from them again, as they stated so please do not order from our website anymore"

So great man, I am just asking for my replacement because it isn't my fault that I got myself an item that has missing part, and Mandarake did not believe me and called me a Cramer...They totally just rage out and threw me back my money and asked me to not go there anymore, it wasn't even my fault here, I felt like being treated as a scammer or w/e that is, jesus christ sake.

Disappointed and pissed right now, totally.

p/s: the figure was a nendoroid, and I ordered a bunch of them.