[This proposal was originally directed to DiGi prepaid.]


My suggestion is that Malaysian telcos abolish prepaid validity periods, meaning customers can use their services so long as they are in credit. Such systems already exist in other countries such as UK. It does not mean you can keep your number forever and never use it. There would need to be a minimum use or top up requirement, otherwise line will be terminated as usual. Promotions and subscriptions will still have expiry date.

There are several advantages to this for the users:

1 Convenience, use when you need to, no more line barring even you're in credit. This becomes a true pay-as-you-go system.

2 Lower income users benefit, as they spend less credit but currently have top up regularly to keep line active.

3 Complications such as subscribing to an internet weekly pass today yet having your service cut off say 2 days later due to validity expiry even you already paid for a week of internet will disappear.

4 Overall, telcos have been scared of this kind of offering will affect their revenue. I do not think the concern is well founded, which seems to be confirmed by the success of U Mobile's prepaid plan with 3 x the validity of other telcos. On the other hand, the lower income user will have the line barred and cannot use their credit unless they top up. These poorer users are deprived the service and will not reload until they have to or can afford to.

5 This is a chance for the telcos to offer something better, simpler and more convenient to their prepaid customers and a step forward in modernizing the communication system in Malaysia.

This post has been edited by dgboy: Jun 2 2012, 10:02 PM

I think Telenor no longer control Digi management. Digi problem start after got 3G license jv with time dot com. The old digi is gone. Digi today is new digi under new management.

[deleted]

This post has been edited by dgboy: Jun 6 2011, 10:11 PM

[deleted]

This post has been edited by dgboy: Jun 10 2011, 08:31 PM

yup...digi getting worse day by day...

and the latest amendments to their talktime service...

really not a good move...as i cant understand the reason behind this

we can only keep highlighting until DiGi start listening again.. hope for the best.. I really want DiGi to be great again..

This post has been edited by dgboy: Jun 10 2011, 08:32 PM

[deleted]

This post has been edited by dgboy: Jun 2 2012, 10:03 PM

so thats why digi getting bad to worse. If telnor no more like digi always said its TIME TO CHANGE

So they change management liao, no wonder so sucks laa DiGi these days.

bill also charge rm 2, standard chartered gip free bill every month.

no more 3000 points for nokia 1200, only lousy bonuslink points.

even their broadband speed never improve one, still stuck at 1mbps since 2009.

one thing DiGi needs to do with its prepaid offerings is to simplify things. there are two easy ways to start that

1. abolish credit expiry (see start of this topic) for majority of plans

2. stop this darn auto renewal of subscriptions, so we users can get back in control of our account and spending


This post has been edited by dgboy: Sep 8 2012, 08:48 PM

A 3G spectrum for Digi was a strategic move. If digi does not have 3G, do you think they can compete with maxis and celcom today?

Yes, for sure DiGi need 3G. And I'm using their prepaid 3G to type all my post here.

of course back then digi have hell alot of subscribers

yup back then..

What are the actual numbers today, and what were they 'back then' ?
I'm not a Digi fanboy or the sort, I'm just curious about the real numbers. Couldn't find any statistics online either.

latest :

Maxis = 14.1m

Celcom = 11.3

DiGi = 8.8m

the same source show DiGi 7.9m for 2010

however, subscriber numbers are not that meaningful, it is how much they spend that counts.

This post has been edited by dgboy: Jun 7 2011, 06:49 AM

for maxis i think only 11m+ active subscriber... under new calculation of subscriber that spend money in last 50days!..

mean 14m registered only 11m active.

i read it in the sun newspaper last week i think

that's why the numbers are not so meaningful, as they just mean sim cards recorded on the system, including those currently barred, being kept in people's wallet or even thrown in the bin already.

if DiGi removed validity expiry, the active line would go up as anyone in credit could spend it.. that's why i feel, such move would encourage usage and spend..

This post has been edited by dgboy: Aug 9 2011, 11:04 PM

Unlike Maxis, Celcom, Umobile, DiGi 3G not come free.
http://www.financetwitter.com/2009/01/time...leech-that.html

Thanks. Mind sharing the source here please?

http://www.maxis.com.my/personal/about_us/...ack_(FINAL).pdf

http://axiata.listedcompany.com/misc/axiat...tion_1Q2011.pdf

http://www.boardroomlimited.com/irdigi/ird...90411Latest.pdf



This post has been edited by dgboy: Jun 8 2011, 06:50 AM

worth knowing :

the maximum allowed prepaid credit balance under DiGi prepaid plans is RM25,000.00 !!!

reach that and you won't be able to topup anymore..

and once you're validity expired, you won't be able to do anything except cry..

This post has been edited by dgboy: Aug 9 2011, 11:04 PM

@dgboy

Thanks for the sources. And yes, you are right in that the total number of subscribers isn't the only indicator of competitiveness, the average revenue per user (ARPU) is equally important as well.

i want back the old digi campus. screw u new digi management

I have used a NCC a couple of times and have no complain but all those are under-warranty stuff. I have also tried emailing Nokia on questions regarding certain issues (how to use this and how to use that etc) on several occasion and they have always tried their best. In fact, I am pretty impressed with Nokia's service.

[deleted]

This post has been edited by dgboy: Jun 11 2011, 01:42 PM

related?

then let's hope tdc are reading the comments here and realise how they are destroying DiGi..

This post has been edited by dgboy: Jun 18 2011, 09:34 PM

DiGi milestones over the last one year or so :-

0 total disenchantment of even die hard DiGi fans like myself

1 deteriorating network quality

2 reduction in standards of customer services

3 price increases of up to 266% and more

4 withdrawal of some of DiGi's best deals



This post has been edited by dgboy: Jul 31 2011, 10:09 PM

add no sms downtime today to the list..

falls under

1 deteriorating network quality

as long my bbm it working its okay,
haha
screw digi !

i've been with digi for years, but now my patience is running thin. just waiting for other operators to offer better deals, then it's buh bye digi.

yeahh currently digi memangg alot probb

Celcom already taken your idea with Xpax X2. Airtime share RM1 4 week ago, validity already expire but until today still can send sms, making call and internet.

Err... or is it Celcom forgot to place the expiry thingy on your account? Haha... Celcom is very cheap nowadays though, but my friends are still using Maxis, so Activ10 is still tempting

happen before, about 10 years ago under the old celcom prepaid two-card system

celcom forgot to bar sms sending when your validity ran out..

This post has been edited by dgboy: Jul 1 2011, 10:17 PM

still waiting for lifetime validity from DiGi

U mobile offer 300 days for RM100 topup

Hotlink offer one year for 4 x RM5 topup

time for DiGi to fight back with a real innovation, no more validity dates

where to get this info?

i oni saw from their website mentioning RM5 for 90 days validity. or is it the same?

I'm using for DIGI almost 8 years and I had no more patience with DiGi anymore. The service is getting more and more poor. I went to complain my problem at BTS service centre regarding my problem, I was serve badly by they customer service. I dont think that the correct way to speak with the customer. So end up, I canceled all my DiGi line including my family line since DiGi doesn't appreciate they customer.

Agree with you. I'm in the process of transitioning to U-Mobile after around 13 years with DiGi.

sorry, that what i mean too

4 x 90 days is 360 days, so nearly a year

some of us will stay with DiGi till the end (for example, when Telenor finally sells out)

wherever you go, there will be some problems and disappointments too

best of luck anyway to those moving on

oh oh
means RM20 for 360days validity?!
for real? if that so then i might port it to hotlink since my tab seldom use voice call

haha. same.
do not feel like porting main line to other telco. been more than 10 years with them liao

Yes. There will disappointments no matter where we go. But at least they serve us like they appreciate us as they customer. Not like Digi ,they don't really care they customer. No customer like poor after sales service.

DiGi Prepaid 3G is way too expensive, if they lowered down the price of 3G prepaid like RM7/RM10 per week with a satisfied quota then it will attract more people as DiGi have nice call rates to other telco at 0.12 or 0.10 cent which i very very like it somemore i'll call back to my grandparents which at Thailand with IDD call and very cheap, talk for 5mins only RM2+- which is very satisfying, and i heard a lot of people port out from DiGi to U Mobile for the Unlimited 3G Plan which RM28 with 500MB quota after that slows down from 14MBPS to 64KBPS, should be okay.

This post has been edited by Vryon: Aug 1 2011, 10:45 AM

Actually I intend to keep my DiGi till end of this year.
If no improvement, only then I will fully migrate to others (other than Maxis, of course).

DiGi data rates do not make sense

under DiGi Prepaid, best you can get is about RM2/day for 1GB per month (IU15, 250MB per week)

if you want free and easy, like not using every day, it is RM8/day for 30MB [or possibly, 100MB??]

under DiGi Prepaid Internet, can get RM1/day for 3GB per month (top up RM100 for 100 days)

so, there's not enough incentive for prepaid users to use the data services on top of calls and sms

it's better to get a second phone for data only and use the Prepaid Internet sim in it

however, who wants to carry two hps just to save money when other telco like Um can give you a good deal under one prepaid plan

This post has been edited by dgboy: Aug 9 2011, 11:07 PM

it's like marriage, after so many years together there is no turning back

our DiGi partner is sleeping with the shareholders though

This post has been edited by dgboy: Aug 1 2011, 07:55 PM

Yeah, time to test other possible long term partner.

luckily multiple marriage is possible now

some time back, i think about 2 years ago, i noticed that some of DiGi's packaging was suddenly more orange than yellow

my thought at the time was : is the sun setting on DiGi?

now we see the truth of what orange really means

Umobile are the new DiGi

it's easy to compare them with the DiGi of 10 years ago

Prepaid Internet Simpack can use on phone to go online ? Or just the broadband USB ? I also blur everytime.

Yes i carry 2 phones, 1 DIGI 1 UM. x.x

can be used in phone, tablet or usb modem

i hear LG will have a high end dual sim phone soon - i'm waiting for that so that i can install two DiGi sim, one for data and one for call/sms

no nid so marfan, put the DG data sim into a MiFi and u can on9 wif your iphone via the MiFi and the iphone can make calls/sms and play on9 games too

who said i got iphone or even wifi hp??

at the very minimum, DiGi should make the validity periods cumulative

example, reload RM50 today, got 50 days

add another RM10 tomorrow, add 10 days to the 50 days expiry

otherwise, we are being cheated of validty every time we reload before the expiry date

this is especially true for DiGi Prepaid Internet, where your top up only buys validty and there is no credit balance in the account

adopting this system would encourage reloads, something that Um seems to be doing successfully right now with their free calls offer

This post has been edited by dgboy: Aug 3 2011, 08:38 PM

No matter wat Digi do to its customer, u will always stick wif him , rite ,

as for me, i will jump ship

let's just say i'm sticking with the devil i know, for the time being

even she is becoming something of a stranger lately

i may be DiGi's greatest fan and critic at the same time

although i have no connection to DiGi other than being a prepaid customer since 22 December 1999, DiGi have acted upon many of my past criticisms and made improvements as a result

This post has been edited by dgboy: Aug 9 2011, 11:09 PM

I'm sure many more would have done the same and many others already done it.

I guess Digi has reached its intended customer base and is comfortable with their income.

What U mobile is doing now is what Digi did , 10 years ago. Throwing prices to gain customer base.

SIngapore M3 also did the same thing a few years ago to gain market share. It's all strategy.

So maybe this is the reason Digi isn't so generous nowadays due to their firm customer base. ANd most malaysians very afront to porting (hassle), and they prefer to stay with their current service providers.

After MNP introduced in Malaysia, we haven't seen much change in market shares of the existing telcos.

This post has been edited by soul2soul: Aug 4 2011, 08:37 AM

agreed with you [soul2soul]

DiGi's position as number 3 telco is assured, they may loose some customers to other telco but it will not be that significant number in my opinion

i also have compared Um to DiGi 10 years ago, though there is a difference

10 years back, it was more about signing up totally new customers, and DiGi succeeded on that

now almost everyone got (at least one) handphone, so Um has to be aggressive on pricing to make them jump ship from other telcos

DiGi must be careful though not to take long term loyal customer for granted

This post has been edited by dgboy: Aug 9 2011, 11:09 PM

Seems like quite a few will jump ship.

let them jump and see how many come swimming back to DiGi later



This post has been edited by dgboy: Aug 4 2011, 04:14 PM

with all the subscriptions available under DiGi Prepaid

what I need is Auto-Unsubscribe that will cancel it at the end of the day

i always scared i may fall asleep and wake up after midnight, robbed by DiGi server

If DiGi continue on this path. I'm not too sure if we can see to many people swimming back.

let them drown

here's a nice blog by a loyal DiGi fan

see if you agree with his latest comment

http://digiambassador.blogspot.com/

This post has been edited by dgboy: Aug 13 2011, 07:39 PM

DiGi needs to cut back on their promotions

and focus totally on what we customers are paying for, service

Need to stop recent greedy practice.

hahhaha
submit to digi and sees what happen

I guess now they don't bother with us anymore.

Well Digi's noncompetitive prepaid pricing has already lost me as a customer. RM28/month for internet + SMS + talk time is just too good to give up.

u guys heard abt the implementation of the 6% Gov tax on prepaid to be implemented on Sept?

yes, but is it confirmed date?

DiGi will benefit the most, due to >80% prepaid customers

I am currently waiting DiGi to get better offers. Then only switch back

you mean the latest blogpost?

yes, 26 july 2011 posting

If only they have a better offer.

for DiGi Prepaid, i find nothing attractive from DiGi since the original Easy plan

only exception is the Super Reload is good for some users

for DiGi Postpaid, the new RM48/RM43 SmartPlan seems good and the right direction by DiGi for once

what we need is a good all-round prepaid plan with affordable data (instead of the current RM3/day or RM15/week)

current prepaid data is too expensive to keep going continuously like the auto-renewal is trying to force users to do

it cost RM60 or RM90 per month, yet the average prepaid user spends ~RM45 per month

This post has been edited by dgboy: Aug 27 2011, 01:37 PM

Right now I believe UM is the best despite a few shortcomings.
What do you think?

[deleted]

This post has been edited by dgboy: Dec 1 2011, 06:51 AM

Consumers Association of Penang president S.M. Mohamed Idris called on the Malaysian Communications and Multimedia Commission to stall the move.

He added mobile phone prepaid users faced the brunt of unfair terms and conditions imposed on them, especially when the balance in their account was forfeited when they did not reload within the validity period.

He suggested that a prepaid number should have lifetime validity and be activated at the customers convenience.

Source : The Star, 10 September 2011

Abolish already? I might want to switch to digi now.

still waiting..

new player Tron (MVNO under DiGi)

https://tron.com.my/tron/products-and-services/rate-plan

one year validity for any top up or even talktime transfer




This post has been edited by dgboy: Dec 1 2011, 06:46 AM

DiGi Prepaid is backward on validity, with nothing new to offer the last few years

only good point is SuperLongLife [SLL] is still available on Best plan @ RM30

however, any user who wants to stay on an older DiGi plan, cannot have SLL

Um is the best deal for validity, with 300 days (about 10 months) for RM100 top up

Change of plan

I've given up lobbying DiGi on this Lifetime Validity feature

Now, I pursue with U Mobile

i think digi has been overtaken by umobile lor, umobile provide far cheaper and yet faster services

agreed, U Mobile are the new DiGi

DiGi too focused on postpaid sign-up

as one of their long-time prepaid user i feel let down (especially on data options)

This post has been edited by dgboy: May 30 2012, 08:52 PM

i never get rid of my digi because of the super sms

yep, some of those old plans are worth keeping

downside of that plan is you cannot subscribe SuperLongLife

btw, DiGi Best Prepaid users can buy 100 DG-DG sms for RM1, meaning 01 sen each

The new DG Prepaid Smart Plan would be far better without the validity restriction. Instead, just use until the quota is finished, then reload.

With a few other tweaks, the plan may actually live up to its name then

This post has been edited by dgboy: Jun 2 2012, 10:10 PM

at least now not so bad anymore, the 3 major telco have 1 year validity.

do u guys remember back then we had to reload rm30 every month? or we could not even sms. it sucks for those who seldom make calls..

anyway there are other alternative.. FYI im using celcom UOX and my validity last until 2024.. even if no reload hehe