Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsMaybankard 2 Gold and Platinum Cards V2, AMEX with Visa or MasterCard
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 Sep 5 2011, 08:32 AM
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#1
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Senior Member
1,563 posts Joined: Jan 2003 From: peejay  
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In end of July (30 July), I charged my amex card but did not receive the cashback. The transaction was only posted on 4 August. Called to CS and enquired.
Just now got a call from the CS of Amex. The cashback is calculated based on transaction date. But the cashback will only be paid based on posting date (i.e. the tranx is part of Aug cashback). Just for sharing.. anyone encountered b4? |
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Sep 5 2011, 08:47 AM
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#2
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Senior Member
1,563 posts Joined: Jan 2003 From: peejay
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QUOTE(hye @ Sep 5 2011, 08:38 AM) Transaction need to be posted first before any form of rebates can be calculated right ? It won't even appear in M2U until it is posted. And if it is posted late then how to give out the rebate ? (Note : Posting of the transaction depends on the merchant and not the bank. The bank already captures the transaction the moment it occurs) Rebate will only be given next month. Yes. No anormalies here. Just that if your transaction on the current month is maxed up, then the transaction for the previous month which posted only in the current month will be meaningless. It's no longer considered as part of July rebate. Not sure if you get what I mean or not.As it appeared only on Aug 4 which is after the end of the month, rebate will only be given next month. I don't see any anomalies to the situation.   Example: July cashback RM20 Transaction in July weekend which only posted in Aug RM500 August weekend transaction RM1000 August cashback RM50 (inclusive of the RM500 transaction which posted in Aug) So have to be careful when swiping at month end. Added on September 5, 2011, 8:50 am QUOTE(David83 @ Sep 5 2011, 08:19 AM) Get a call from Maybank (03 27725000) to verify my CC transactions. I asked why such got such activity and the officer said it's a random checking. Yes. I received a call from them yesterday moments after swiping my card. It's good to verify the transactions done.Does anybody receive similar calls? Added on September 5, 2011, 8:57 amJust checked. The above scenario was posted earlier. So just ignore my post. May be this can be included in the FAQ at post #2. Thanks.  This post has been edited by CalvinCLK: Sep 5 2011, 08:57 AM |
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