QUOTE(digitheatre @ Jun 30 2011, 02:51 PM)
the story is, my friend's new TF, suddenly the power button stuck..cannot press. he sent to Asus Service Center. SC ppl said cannot repair coz no spareparts, so he write a memo to Evernew so my friend need to request replacement unit from Evernew. Then Evernew said no stock have to wait one week, called again, they said end of June, called again they said early July.
In the mean time try to ask help from Asus itself, they said can't do anything coz it is distributor's responsibility. Got one time Evernew received new stock, but they won't give replacement to my friend coz they said my friend's unit is from different distributor. So u can imagine how frustrated he is. ding dong ding dong.. almost 1 month already, then I asked my friend to report online to Consumer Tribunal and cc to Evernew & Asus. Suddenly got ppl from Asus itself call him and will promise he will get his replacement asap. Someone from Consumer Tribunal also replied asking for more details to help the case.
So, u see.. sometimes have to make noise to get all these ppl working the case.. for god sake, my friend just asking for replacement unit so that he can continue enjoying his TF

I AM FACING THE EXACT SAME ISSUE HERE!!!!!
I sent my unit to Asus Center @ Imbi Plaza for inspection because of the keyboard locking issue, they admitted that this is their product defect and they issue a form for me to do DOA (one to one exchange). They said they don't keep the stock and I need to deal with the shop (seller) to get it exchanged. I have reported this issue ONE month ago and due to stock availability, I wait until now still got nothing.
I have been calling the seller and Asus Center, both of them just ding dong me between each other. I am like working with government office now. I don't know how much time and money have been wasted for calling and waiting and at the end they still can't promise me when will the stock arrive and let me exchange.
This is definitely a very bad customer experience with Asus. It made me feel so regret to buy from them and should have gone to iPad earlier on but I like android tablet.