Is it all celcom branches & bluecube are reserve all the ip5 for prebook customer only?

Now I know why all said celcom is slowpoke and service poor. Even MNP to celcom also need 3-5days to process. Previously all my mnp to maxis /digi all can be done in1 day. Submit my application at early morning Sunday until now they say haven't process my application yet....thumbs up..

Call up their service line to check on something, they can't answer me on the spot and said will cal me back within 24 hours. The question I throw to him is what is the duration of mnp porting process? He can't answer me on the spot as according to him that time is celcom high call value time and need to know the nature of call. As they all busy no time to entertain me WTF!!!!!