I wasn't directing it at you personally I was directing it to YES as I know, well I hope, they would read it. Sorry you personally feel offended but honestly if you are representing YES then we couldn't give two hoots if you are being paid to be on here or not. That is a decision you made and potentially a serious breach of your work contract especially when as a representative of YES, regardless if its during work hours or not, that you publicly say "i can just ignore ur issue if i want". Frankly, you should have just ignore me because you haven't answered any of my questions. What I was hoping from this post was that someone at Yes would take it to the right people and do something about it.

I wouldn't be surprised if you have just triggered a new policy inside Yes on how to use social media after this comment.

I don't know about you but I'm completely incapable of looking at a thumbnail of a video and estimating how much data I'm about to use if I watch it?

The point is your customer rep said "Not recommended for watching video".

I think the only time I mention "bill" is in reference to "bill shock". ie I top up RM500 and with in 30 days I see the "out of credit" message.

I didn't ask to be repeatedly called back. I said its impossible to call in, so if you do miss their call, you're screwed. IE you should be leaving a direct line for call back.

My post was to highlight that with increased speed comes increased data consumption. I admit my later comment added 9 hours after the original post was in appropriate, sorry.


So this means you will ignore all my points and nothing will be reported?

Aside from my rate of going thru the RM that I mention the vast majority of my post is designed to point out little things that Yes could do to improve their service.

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Added on June 8, 2011, 11:24 amYes I totally agree this is no fault of Yes at all. I merely highlight it as it is something that many customers will encounter, especially those that have had poor speeds before this. If I were Yes I would be thinking of how to communicate this and inform them before they use all their cash.

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Added on June 8, 2011, 11:26 amHi Mate,
Yeah don't work for them any more so no point in me "volunteering" for them.


This post has been edited by TallJustin: Jun 8 2011, 11:26 AM

TallJustin, ur question..i think u better come and meet our personnel here @ Lot 10. i really cannot say anything regarding customer service. or for the 'billing' issue u have.

another thing, i am not appointed to reply here in lowyat. so do understand this volunteer hobby i do. i can only reply long question when i'm at home. if just a simple 1,maybe i will reply using my hp.

for youtube,to play safe,dun use higher than 480p. that is my suggestion only. 720p and above is such a large file format.

for my comment regarding call center,that was my experience. i dun think it is wrong to share our experience here. and do know call center mostly run by other sub BPO company.

I am thinking to get the Buzz phone, but concern on the voice quality since it is on VOIP and Yes life has voice lag issue with the receiver always complain my voice is too soft or can not hear properly whereas i can hear them very loudly. Any one uses Yes Buzz phone? Quality OK?

i'm using it.and i dun face any issue so far.

today 2 transaction of valuepack 68 done on my acc, going to screw them 99 tomorrow

My Account page, i think undergoing some upgrading....

they should not make 2 transaction at the same time IMO

this is very rude to their customer

for ur case, i have no idea what is happening.

Dinwaja, any idea when the account page will be up? Can login but don't have information displayed. All N/A. I want to reload lah ..

we still can reload even if we can't go to My Account page. just click at 'Buy Now' and then click 'Reload'...then fill up everything necessary...
at this moment,they are doing some maintenance. so the main page also cannot be viewed...

This post has been edited by dinwaja: Jun 9 2011, 01:00 AM

No wonder cannot call internationally just now

but we can still surf rite...

Yeah

My Account is up...

Any Yes device can attach external antenna? So, borderline or slightly out of reach area can use directional antenna to get better coverage.

Most USB 3G modem can attach external antenna nowadays.

Hi.

anyone tried the huddle before??
thinking to get 1..
how long can the huddle stand??

i can use the huddle when i walking n put the huddle in the pocket??

anybody using Yes in Equine Park? May I know is it stable?

YES 4G is the same as P1 4G

The PRICE IS FOOKING EXPENSIVE 150RM for 10GB

But the speed is fast ... seriously fast , i connect to US server and getting 109ms

But too expensive


P1 4G is cheap but the speed suck

I think that's when the pros and cons come into the equation. Simple browsing, youtube can use P1. When P1 is down, can use YES. (P1 often goes down, don't know why)

if can mnp then it should be ok

but yes not allow to mnp into it.