I M AN UMOBILE DEALER

THEY ARE UPGRADING THEIR CUSTOMER SERVICE, BUT I BELIEVE THERE ARE STILL FAR AWAY THEN ENOUGH TO ANSWER AND SOLVE ALL THE QUESTION FROM CUSTOMER AND INCLUDING DEALERS LIKE ME

LUCKILY THERE IS ANOTHER INTERNAL LINE FOR ME =.=
BUT THEY WONT ENTERTAIN NORMAL QUESTION AND WOULD PASS TO CUSTOMER SERVICE IF YOU ARE NOT A DEALER, SO ANY QUESTION BETTER ASK US SO THAT WE CAN GET THEM EASIER AND ANSWER YOU ALL HERE

=.=

yup you can, there are a lot of mnp service around lowyat.net here too including me =.=


night or day ? these days most of the broadband also very unstable during night, now in the morning even the 1mbps streamyx also cant run a 2mins youtube, wtf

then only can blow water here



RM 28 prepair unlimited got no FUP, only postpaid data plan or broadband apply FUP , it is restricted to 64kbps after 500mb usage, but unfortunately there got no provide any clue for us to check our prepaid unlimited internet usage

haiz , again i m going to cover UMOBILE's back again, since they annouce to dealers that they are going to charge exist customers or new customer ADVANCE PAYMENT , meaning you are going to pay next month bill now, just like 1month deposit, so that when you are going to cut the line in the future, they no need to call you to chase the last month payment i think they are getting smarter after few month chasing me but still not yet pay the balance after i had cut the old line and get a new 1

just a simple bad trick, you may cancel ur line after 5months then subscribe a new 1 for a free 7.2 zte mf 190 UNLOCKED modem it worth <>RM 50 for computer shop or handphone shop to buy it back, and around RM 129 to 149 market price

This post has been edited by CnY Garage: Jan 14 2012, 04:30 PM

FUP means fair usage policy, only for broadband or postpaid data plan, IMAGINE within quota you are in a PRIVATE HIGHWAY, no jam; after quota you are in PUBLIC HIGHWAY during CNY balik kampung time then you know how jam it is, but during midnight it is still ok ,right ?

but prepaid 28 is strictly capped to 64kbps after 500mb, means speed limit for small road is max 64km/h only got it ?


copy from my dealer guide , hope it helps

How to Check Data Usage
Step 1: Create new message
Step 2: Key in DATA or BAL, then send to 28118
Step 3: Wait for SMS confirmation

How to Check Balance Credit
Step 1: Create new message
Step 2: Key in CREDIT or KREDIT, then send to 28118
Step 3: Wait for SMS confirmation

and just for your information, umobile's bill comes very very late. and your surfing speed depends on ur signal, is it HSPA ? or UMTS or 2g only ? and lately umobile network is unstable too,

there are honeymoons between august to november start from last month due to too many ppl switching to umobile, currently the BROADband is like our PLUS during CNY, but our top managements announced to us about the upgrading as well lets pray for it faster


1st pls check your coverage on each web site for above 3 services, if not a very lite user and low budget too pls forget YES, if 5gb plan, maxis and UM is more or less, UM slightly cheaper


1) COMPULSORY RM 68 each month
2) WONT BROUGHT FORWARD, EVERY MONTH 5gb
3) if only 1gb - 1.5gb may try postpaid u28 for 1gb data if no calling, since prepaid 28 only 500mb, or u58 for 2gb and 200mins free call to others, 100mins to umobile

ya, need to activate thru center or CS, but i believe non of us like to call Umobile Customer SERVICE, SUCKSSSSS till MAXXXXXXXXXX

yup, when ur maxis is not available meaning Umobile activated =.= 1st u need to make sure your MAxis is registered under whose name and you got his/her IC copy, you may call to maxis to confirm, and your adress also need to same as your registered 1, then you may send to me or other MNP service provider here to proceed, if no other trouble, should be activated within 3-5 days, my average is 4 days

my fren went bangladesh and unable to auto roaming and unable to call for prepaid, if postpaid then need go center pay RM 300 for deposit for roaming activation, when i call customer service and contact my umobile marketing exec they mention need to activate at center,


free 7.2mbps modem no contract =.= may contact my no. for instant reply for your any questions too

yup it is unlimited after quota, but it was a honeymoons in last year, but now due to overwhelming of usage, after the quota would be greatly affected , as a dealer i was told that it would be finish upgrading after CNY
so it is not recommended for heavy user that demand for 1gb download per day but only offer RM 68 per month, that is impossible

must return the modem and sim card together, pls bear in mind that 7 days mean sunday till saturday, not sunday till sunday

ok 1st, you must check whether you had successfully subscribe the 28 unlimited mobile internet or not by *118*1*3*3#

since if you had top up 30 then your total would be RM 35, -28 is RM 7, or you buy from the dealer but he/she forgot to top up for you

you may check the idd rate http://www.u.com.my/idd/idd-bonanza or super 5 bonanza or budget IDD 1310 (only for 3g area)
if your middle east country is not falling under any above cheap rate, then would follow http://www.u.com.my/idd/idd-voice-call-rates which quite expensive

normally would take 1-2 months


depends on area 1, some ppl after quota still fast some not, and i believe most of the broadband network provider also the same, some area digi better, some area maxis or celcom better, none of them suit every1

i had tried galaxy s 2 Hspa+ speed 18mbps, with the 42mbps modem my executive support saying they only tested around 24mbps max so far, so if any1 can more than that could share the experience =.=

you may try reload from me with discount thru m2u too =.=


RM 250 with that modem along with the postpaid line is a very promo d =.=
outside you only can buy a AT&T mifi with RM 299 which only provide 7.2mbps speed

agree with coolstore that the speed is more than enuf when the quota is so less, but we only focus on the stability before and after quota, so far there is none of the telcos can promise the speed anyway

totally agree but the only way to improve is the competition among telco rises up

yup what the problems my customer usually facing is like they are using the sim card which registered under others name since some handphone shops could have probably registered the sim card under others name easily if it is prepaid, or 2nd, registered under old address, so you u need to be sure the address and name you registered with your current maxis sim card =.= so that u mobile can summit the corret information to maxis and maxis only allow to port out once all the information is exactly same IC no. Name. and address are important

yup, and soon going to be new system and new customer service to make it BIGGER and BETTER, then we dealer can provide the services as their own customer service then is so convenient


HALF is true, but you can notice that umobile's 2g line is renting from celcom, and only very small portion of the bandwidth of celcom, therefore during PEAK hour like 7pm to 10pm we get very very hard to call to umobile to enjoy free call. but postpaid may offer the same voice call service like celcom therefore there got no free call for postpaid and rate is higher , actually umobile also got u38 u68 u98 RM 0.12/ min postpaid, but no data allowed

and bout the data, prepaid unlimited is strictly capped into 64kbps after quota but postpaid offer FUP which mean during non-peak hour you might still enjoy the high speed. thats the conclusion why we are selling postpaid line more than prepaid card, 1 is for long term usage,1 is for testing or lite user


i am offering RM 58 for 5gb package come with sim card, meaning you are going to change the sim card once per month for this offer, usually for ipad or broadband users =.= or enjoy reload discount from me

good question, i bet RM 10 you can get different answers from different customer service exec and dealers including me =.= good to let some pro to answer it

just call service centre and ask bout it, maxis's customer service is much much better than umobile 1

reload discount then

once over the quota , the sms will come saying your quota is finish =.= quite immediately, if using prepaid, straight stuck at 64kbps max
for postpaid may follow FUP

may try to help you to ask internal staff, i m only a dealer who selling and provide similar services like center including postpaid signing broadband prepaid ...

but honestly now they are creating a better system since their old system quite cacat and always miss out something