Guys, a question not really related to online order status, but I'll ask it anyway.

I use Direct Access/CIMB. Although Apple charged me RM159 for Smart Cover and RM1,899 for iPad 2 16GB 3G model, my credit card statement shows RM160.xx for Smart Cover and RM1,914.xx for iPad 2. When I asked, they said that this was 1% (or 0.8% depending on amount) "admin" fee. Applies to any overseas transaction where the billing party is located outside of Malaysia, although Apple billed me in RM as I can see from their e-invoice.

CIMB says this is standard banking industry practice in Malaysia, and this "admin" fee is levied by all banks for overseas transactions. I doubt them, so I'm asking you guys - how much were you guys billed for your iPads? Exactly the amount as stated in the online store, or hit by a higher amount like me?

If you paid the exact amount, please state which bank so that I can dump CIMB and their crappy practices to save money. The damned iPad 2 bought online cost me RM19 more!

Thanks.

Hate to break it to you, but the fine print on the reverse side of your statement should explain this, which I was never aware of till now

So complaining to them is pointless and a waste of time. You can maybe lodge a complaint with Bank Negara though, to see if they got the balls to do anything.

So, we get screwed twice - one for the exchange rate, and another time for this admin fee. Sodo-mee, anyone?



Guys, thanks for sharing, now I know who to do banking with, and it shows that CIMB's call centre people are outright liars, because I asked the person on the line a couple of times, and he said yes, this is a banking industry practice

This post has been edited by august8: May 23 2011, 10:48 AM