Started already. No more EON Bank Logo at previous EON Bank branches including ATMs. No more EON Bank website. No more EON Bank Credit Cards.

Now HLB offering Visa Signature and Matta cards.

Wonder if my CL for VS now separate or combined with my  MC Plat?

HLB is a Chinaman company that always spends minimum to satisty customers. Their target market is used to the mid to mid low end Chinese segment. Pity those ex-EON staff who are receiving VSS due to merger.

HLB do sucks...their customer service exec's sucks, rotten English on the phone & face-to-face when going to the branch to pay certain transactions.
I have house loan with HLB and im waiting for my house period over then i want to refinance to another bank, indeed not under this bank even if they counter good offers.

I made payment to my CC Fortune card amount 1540 and got extra 4.93, so called up CSR to transfer to other BT account. Transfer successful, statement also show had been transfer. Come to my surprise, actually it didnt.....I found by counter check with my spreadsheet to track my expenditure

It is not reflect in the BT account, I called ask, even the CSR was surprise tat their system, zero at the CC and said the amount had transfer to the BT account.

Now I seriously not believe their system, if i did not found out and others not found out. HLB suddenly make money out of no where....

Just imagine 1 customer RM5, and maybe Malaysia wide not sure how many case liao... HLB would be very happy....

Ppl using HLB please counter check tat this did not happen to u....

where to report? send email?

Credit Control Dept are trained to be nasty ;-)

my experience with HLB-EON

last month i called up to request my credit limit increment, then i was advise to fax over my supporting document. was informed that they need 7 working days to review my application and inform either approve or reject.

send and received a call from the bank itself acknowledge on 29th of March

5th April sent by pos my wife supplementary card for Hello Kitty CC

11th of April called CS, told me their system MEMO shows that i didn't updated them with my supporting document after some conversation she say will double check and get back to me.

16th of April call again the CS and ask her the status of my application either approve or reject, still give me the stupid reason that no supporting document, asked about my wife supplementary card application she say she dont know, ask her pass me to credit card processing department she dont want and insist to return my call to update me on all the status. I even tell her if they didn't received my supporting document and application please drop me a email. I willing to re-do everything back even resend my wife supplementary card application (I assume the post i sent lost in transaction) She told me will get back to me latest by the day itself or the next day.

17th of April call again after waited whole day no news and no update, a guy Ridzuan attend my call and i have to tell him everything from A to Z and he promise to check and will return my call on the day itself. he added "you got my word on it" ok fine i waited and again another aeroplane flew to me.....

today after waited for a month and not even a single call from the bank i called up again, request to speak with CS Puvana but the other CS told me she busy attending call, ask me to leave my contact details and promise to call back within an hour time, i waited and get another aeroplane again... i was really pissed off with the CS called back again and ask to speak to her again and she say she busy ask to leave phone no. so i raise my voice and ask her that i want to speak to the person in charge but she ask me what's the problem she would like to understand first before make further steps either to pass the call or not. I tell her A to Z again and at last waited for 7 min in the phone this CS "Puvana" attend my call and pretend lost memory, she say when she attend my call, when she got promise this and that!      After i tell her and ask her use her stupid brain to recall and tell her A to Z again my story, at last she recalled and she told me again will check with the management and get back to me. I ask her how long i need to wait? 1 day, 1 week, 1 month or 1 year? she told me before 6pm. I told her if u fail get back to me, I'll spread the news among my F&F and internet how this EON-HLB bank do business and how "good" is all their CS trustworthy. She say ok will get back to me. and until now not even a single call from the bank.   

I still remember when last time someone try to imitate my card the CS call me and ask me verify some QA and then they proceed to cancel the card and will replace the new one not more then 5 working days, i received the card after 4 working days but the letter that inform me about my replace card i received it on 30th of March and the letter dated 17th of March. i was like WTF?

can someone advise me where i can lodge a complain again this CS? need advise. and at last i gonna cancel my credit card after my outstanding balance is clear. serious fed up and disappointed with this kind of stupid bank.

hi all, i just noticed there is a post talking bout HLB..

im having problem with HLB GSC CC currently.. it's giving me so much trouble for 2 weeks.. i wanted to buy movie ticket online using the CC, but it keep prompt the error that my cc is "not registered with verified by visa".. I've keep calling the cc helpdesk since last week, they keep telling me that my phone number already registered.. then i try many time, still the same error.. i call again at night, then another girl said its not registered.. so i ask them to register for me.. then she say she will call me back.. so i waited until this week... when i call the last few times (the day before yesterday), they say, "miss this one time password (OTP) doesnt need much registration" this really annoyed me.. if no need registration, then why i still cant use it? they promised to call me before 8pm last nite.. i waited til 9pm, they called and ask me, "have u tried to use the card again after 8pm?" i say "not yet as im waiting for ur call.. so ok im going to try again now" so she say ok if anythn call them back.. so i try again, still same thing happen, i cant purchase..

so i try to call them back twice, nobody pick up my call anymore...

anyone faced the same issue before? really appreciate your help...

i read the website, if call, can get set up within 30 mins.. if go to the bank then need to wait 3WD.. I need to buy the movie ticket before its fully booked, and im not going to the mall to buy ticket these few days as im working also.. i thought online banking is suppose to provide convenience, but now, its giving trouble.. i think they doesnt know how to solve my problem...

and FYI, i did not owe them any balance outstanding d.. all fully paid off.. the reason i wanna use the card so desperately is because they giving bonus value, mine gonna expired soon, so plan to utilise them... anyhow, its my entitlement to use it...

please help..

Using obsolete and redundant job and not accept new process, naturally will have problem...

I referring to how things done and process in HLB....

The most backward bank, ppl use forward gear, they only have reverse gear...haha.....

Dear Bro, your nightmare has just begun. You will get into more trouble throughout your usage of the card, and even worst when cancellation of the card.

I held few cards of several banks inclusive HLB Mastercard (with a Touch n go Zing card). Mid of 2011, I received a letter from HLB which asked me to update my data within a period, otherwise they will reduce my credit limit because their record showed that I could only hold not more than 2 cards.

My HLB card expired on April 2012 and I wished to cancel it before the expiry date to avoid the GST. Therefore I planned to cancel the Zing Card on October 2011 and the Mastercard around January or February 2012.....

The progress of the cancellations are as below:-

To cancel the Zing Card: I have called the customer service (03-76268899) for not less than 8 times, visited HLB Subang Jaya SS19 Branch for 6 times, visited Touch n Go Office at Taman Desa once.... and cancellation could only be done on March 2012 (it took 6 MONTHS).

To cancel the Mastercard: I have submitted a cancellation letter + destroyed card + filled up a cancellation form in HLB Taipan Branch on April 2012, called the customer service for not less than 6 times, visited HLB Taipan Branch twice, written in a complain thru their website once, and until TODAY (3 July 2012) this matter is still yet to be settled...

What is their conspiracy?

Terrible customer service.. Experience it yesterday
As per topic header

Give me a high limit, but then say can only utilise 20k.
Called customer service, they say they don't know
What kind of staff they have there

Housing loan also have problems

their loan department also lousy!