what a Amp does for PC Speakers?
and
where can i get AMP for PC speakers?

Dear NecroPhilia,

Since you have mentioned your dissatisfaction publicly, we certainly owe you and the public a valid explanation to the situation at hand.

Firstly, let us clarify via timeline:-

(i) You purchased the speakers from one of our authorized dealers, and not directly from us, the distributor.

(ii) However, you did mention that the set you bought is a display / demo set.  As we are the official Malaysian distributor of Edifier products, we have a duty of ensuring that every product that is sent to the dealers are in good condition in a proper sealed box, direct from our factory and QC department.

(iii) Since your set is a display unit, we are unable to give that assurance since the set has been opened and use by a third party (in this case, the dealer / shop's staff).

(iv) The problem with your set is on the subwoofer's wire clip output to the satellites which is damaged by rough handling by a person. We have to clarify that this is not a manufacturing defect from Edifier, but merely just a problem caused by rough handling as this is indeed a display set that you have purchased. And you should know that any damage caused by rough handling / intentional damage is not covered under warranty in this industry.

(v) Subsequently, the shop / dealer's staff should have informed of this physical damage to you, and then only proceeded to sell the set to you with your consent and knowledge of the damage. As such, we have informed the dealer to remind their staff as a means of ensuring that this rule-of-thumb is followed to ensure that such cases like yours will not happen again - as it certainly affects our Edifier image.

By placing ourselves in your shoes, we really understand your predicament and dissatisfaction that this situation has brought upon you.

But, my dear friend, you have to understand from our point of view as well.
We are trying our best to assist in in good faith, and not by duty; and yet you had to make uncalled-for remarks against Edifier's service as a whole - even after my numerous PMs to you to help you in your case. Well, but we are keeping it professional by giving this explanation nonetheless.

At this moment, I am sending the part to the said dealer to have your set repaired ASAP and the shop's boss is aware.
Please undersand that this will take some time since the dealer is located at another state.

With all due respect to you, you should realize that we (as the distributor) do not owe you this special service (as the set has been damaged by a third party) and this certainly is an additional good will on our part. I'm not trying to blow our own whistle here, but the public needs to know the full situation at hand. 

For any more queries, please communicate with me directly rather than the shop's staff whom have given misleading information to you.

Again, we hope that this explanation makes it clear to avoid any unnecessary judgment to be passed against us.
Of course, we feel your frustration, and we are doing our utmost best in our capacity to help you.

Let us stop all this wrongful blaming and baseless defamation remarks here and start afresh.

We wish you would be a happy Edifier product user for many more years to come.
Thank you.