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ndrew89
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May 23 2011, 08:35 PM
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New Member
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Hi Guys,jst wan to correct my impression on U2311H,as Im about to buy either U2311H or LG IPS236V,however recently i found this from dell website: From the website shows a review that even 1 dot of dead pixel cannot claim warranty even with the premium panel,is that true? Im very interested,but because on delivery i cant guarantee that the product received is in perfect condition,jst to have some advice from forumers bout this,thanks alot. source: http://accessories.ap.dell.com/sna/product...irect=1#reviews
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ndrew89
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May 24 2011, 04:18 PM
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New Member
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Call up Dell jst now. To have a better understanding,for dell customer satisfaction program, within 2 weeks time,regardless quantity of dead pixels, new set replacement is given. After 2 weeks time combined dead pixels with bright and dead up to 7 dots only can exchange.
For PP warranty, regardless bright pixel can change new set,but dead ones mst combine with bright up to 7 only can change after 2 weeks time.
For cancellation product and for refund,within 2 weeks time not happy can refund product,but RM80 deduce for cancellation fees.
For normal warranty, mst combine up to 7 only can exchange new set,not regardless quantity in PP warranty already.
Better extend warranty before purchase,else after extension will be very expensive.
Hope the above information is useful,thanks.
This post has been edited by ndrew89: May 24 2011, 06:13 PM
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ndrew89
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May 25 2011, 05:15 PM
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New Member
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actually i think is not 7 combined,i made mistake. Its 5 combined pixels.
What QFT by the way? Its true,PP nver cover dead except 1st 2 weeks. Seems alot people buying U2311H and its awesome. Compare US price,waaaa,malaysia worth to get ady loo,compare the market competitor with PP and onsite warranty.
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