after 1year and 3 months.. my M11x R1 hinge gone kaput! CACAT already! but still intact. I would not bring this notebook outside since its looking soo BAD already.

BTW, anyone knows how much to extend warranty ?

since the Hinge replacement program does not work here in this country, I would like to claim it from the warranty instead.

here, Malaysia ?

Or here already got the hinge replacement program ? have you done it ?

do you have source for the program that mention it works here.. I would like to see it please.

because last time I spoke with the customer service guy, he mentioned that theres no announcement about it in their forum. thats why they urge me to extend the warranty instead.

EDIT : also fund this http://forum.notebookreview.com/alienware-...e-design-8.html
but the dude still got warranty ? mine already expired

This post has been edited by four_add: Jun 20 2011, 06:36 PM

thank you very much
I'll contact them tomorrow and will post feedback here

yep, just called them.. but make sure to call the 'Customer Service' Dept. NOT the 'Technical Support'
he gave me his email address to post the photo of the broken hinge. and yes, he recognise the m11x hinge replacement program and will not charge me for it.

AFAIK, extending warranty (one year) take about RM650..(from what I asked the Techinical Support)

my hinge just replaced last 30 min ago. the techie came to my house and repair it.
very fast response I would say.

but now my 'right 'button key is now quite unresponsive.(almost unusable!)
now Im wondering if this new hinge rosak again, will they replace it again for free?..

overall, Im satisfied with their service.