Since alot ppl duno about dell refurbish item... here some Q&A...
Q What are pre-configured new systems?
A
Dell's computers may be returned to Dell for a variety of reasons.
Pre-configured new systems are returned systems which are unused. The system undergoes a thorough inspection step to ensure that the carton box packaging remains unopened by any party and the operating system license seal remains intact.
The following steps are taken during the Inspection:
Dell will verify that the Original Dell Security Seal over the carton box is not broken or tampered with.
Dell will conduct a test to ensure that the software license have not been used before.
Q What are refurbished systems?
A
Dell's computers may be returned to Dell for a variety of reasons.
Refurbished systems are returned systems that have been disassembled and rebuild to original factory specifications, then put the systems through a rigorous testing program to ensure Dell quality. We even use brand new boxes for packaging. As a result of our fantastic refurbishment process, Dell refurbished systems include the same limited warranty as new systems.
Additionally, Dell provides 24 hours online technical support for your system.
Q Are limited warranties included?
A All Dell Factory Outlet systems include warranties according to the specific model purchased. Please refer to our Terms and Conditions of Sale for more information.
Q Can I purchase extended warranties?
A Yes, but only up to an additional 2 years.
Q When do you ship?
A We ship your refurbished systems within an estimated 5-7 business days while for pre-configured new systems, it takes an estimated 3-5 business days after order payment has been approved and verified. Please speak with a sales representative for details.
Q Is customer support the same as new?
A Yes! We are happy to offer Dell Factory Outlet customers the same high-quality customer support and 24 hour-a-day online technical support that comes with new Dell systems.
Q Can I modify any configurations?
A At this time we do not modify refurbished configurations. If you are looking for a system configuration that is not listed, please call our sales representatives for assistance in finding the configuration that meets your needs.
Q What if I receive a damaged system?
A If any refurbished systems was damaged or lost in transit or if you received a system other than what you ordered or damaged in any way, please call our customer service department. A representative will work with you to resolve the problem quickly.
Q What software is included?
A All refurbished desktop and notebook systems from the Dell Factory Outlet ship with the operating system that they were originally sold with. This varies by model and line.
- Alienware Mothership V8 -, Waiting for M18x...
Sep 9 2011, 01:40 AM
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