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 SPAM-SCAM Calls & Messages Awareness Guideliness

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kajika81
post Dec 28 2016, 12:51 PM

Getting Started
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Junior Member
115 posts

Joined: Jan 2003
using Digi:-
last week, i received 1st sms from number 20000. saying "thank you for subscribing bla bla bla, to cancel pls go to bla bla bla '". i follow the link and unsubscribe done, received sms again for termination. been charged for Rm4.98. i was like wtf? since when i have subscribe? nvm, xmas eve soon, cool down.

today received again sms from the same number 20000. say service will renew on 29/12/16. damn, this shxx again? call digi, waited for 15 min and manage to spoke to Digi CS. been told been charge 3 times total RM14.96 . I told the CS i have never subscribe to any of these services. CS told me is 3rd party and ask me to call them to liaise. I ask her why Digi allow 3rd party to charge thru customer bill without my acknowledgement? she said she cant do any thing and ask me to call the so call 3rd party company - mobipay. Fine, this is how Digi treat the customer ( with Digi more than 10 years ). Called to Mobipay and spoken with CS - Ms AM, apparently is foreigner, suspected Filipino. I asked her to explain how do I actually subscribe to ur services, She giv me specific date and time, clicked mobipay banner. I told her that i may accidentally clicked banner but this doesnt mean I authorise u to charge to my mobile acc. she reply once u click on the banner it means subscribe, i was like wtf man, this is con lo. she ask me to contact Digi as this charges will bill to me and no waiver. i ask her to immediate terminate all service for my mobile number.

call Digi again, already so damn frustrating. waited again 15 min. Spoken to different CS, this Digi CS very helpful, thumps up. say will liaise with mobipay and seek for waiver. i say ok , at least ur side help to liaise, if end up stil charge, i wont be so frustrating cos at least u guys help. this is the first time i been charge for this 3rd party charges in my whole life.

 

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