how long usually does it take for astro to activate byond service? they promised me within 48 hours but it's already past.

we're in the same boat.. im waiting since thursday but still not getting the HD service activated.. called astro CS many times but not helping at all.. i wonder what take them so long

ok.. i will give a try..

none when using HDMI port.. i can view via video port only.. meaning the HD service is not yet activated

Have u tried to connect using video port instead of HDMI port? In my opinion it looks like they don't activate ur HD service only, which is happening to me rite now

currently my decoder is byond without PVR. if i upgrade my package to superpack with PVR service, do i need to pay for installation fee again?

d@mn.. so superpack is actually such a trap

yup i did pay rm199 for byond installation. so i should not have to pay another installation fee if i upgrade to superpack?

but all superpack packages include PVR as well. so i guess they will force subscribers to change to PVR decoder too?

owh that's good.. cause i dont really need PVR.. just want to get more channels at lower price

i think it's better to stay with my current byond decoder coz i dont really need the PVR function

What type of file that the PVR recording will be saved into? Is it mpeg or mkv or anything else? Can we copy that file and play it on computer or is that file digitally protected?

is that simple? no need for 2 LNB installation?

based on your statement, i can assume that

1. if i subscribe to SP, i can simply attach any external hard disk drive to my byond decoder just to enable the PVR service

2. 2 LNB is not necessary for PVR service to work

correct me if i am wrong

why do u want to use single cable only? just wanna know if there is a good reason to use single cable

u mean we can ask the contact number of the installer after 24 hours of order submission? i've been waiting for a week now

i called astro just now to follow up my pvr request but the CS told me that the previous CS did not submit my request.. what an idi0t

my PVR request chronology:

16 june - 1st request, the respective CS told me to wait for 5 working days

22 june - the respective CS claimed that no request received from my previous call, will resubmit another request and have to wait another 5 working days

24 june - entertained by a senior CS, claimed that previous request failed to submit due to my address issue in their system. resubmit new request on the spot and finally successfully submitted. have to wait another 5 working days

wasting my time a lot.. *sigh*

boycott? it's not gonna work. not even 10% subscribers will have faith to live without astro for 3 months.

the real issue is we don't have alternative other than astro

unifi is not even close as a competitor.. the offered channels are not interesting enough since most entertaining channels are under exclusive rights of astro

to those of u who have to wait around 12-24 hours after pvr installation, may i know what error message that appears on your tv? mine is "please insert the correct astro smart card or call the customer service" after the installation today. is it supposed to be like that or do u see other error message?

This post has been edited by stuffx: Jun 28 2011, 07:46 PM

i knew something was not right when he asked me to wait for 1 hour to get signals.. i will lodge a formal complaint to astro regarding this irresponsible installer for not doing their part completely

This post has been edited by stuffx: Jun 28 2011, 11:23 PM