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Astro B.yond Episode III (Version 8.0), NEW WORLD OF ENTERTAINMENT
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dandelion2005
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May 23 2011, 03:26 PM
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New Member
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hi,
I have two astro accounts (SD) previously, now wanna upgrade one of it to B.yond.
They came to change satellite dish and one decoder.
Prob is now old astro decoder(SD) cannot receive signal at all.
However, if you use B.yond decoder, signal is very strong.
I called Astro and they told me my old decoder can still work with new satellite dish.
Anyone has encountered a similar problem?
Astro's solution to me is that I change my other decoder to B.yond as well, but my that TV don't have HDMI. Then they say once i change my decoder, have to get the HD channels too.
Why are they forcing me to get HD when my TV can't support HD? What about those new accounts who subscribe to normal SD astro?
Thanks.
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dandelion2005
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May 24 2011, 10:30 PM
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New Member
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QUOTE(neb @ May 23 2011, 03:53 PM) can you check, if you watch SD channel on your byond, both old and new decoders will have no interference, problem occurred only when you are watching HD channel on your byond, right? then call astro stating that you need a 2-output LNB, no long can share single LNB with splitter because HD channel is using higher LO frequency you may not like it because they will need to lay another cable for your second decoder Actually, B.yond decoder okay, but the SD decoder cannot detect any signal. So, now left with only one decoder to watch. Astro is sending over another technician to rectify the problem, hoepfully i don't need another cable or anything.  Thanks to all who replied for the help. QUOTE(fevercrash @ May 23 2011, 09:47 PM) Astro called and suggested I upgraded to Beyond even I am only using conventional TV with no additional cost, they also claimed that if I am not interested in HD package, I can call to cancel it after settled the first HD bill which is +rm20 and they will deduct the rm20 on the next bill. But after a month of usage when I called them to cancel, they said that I can only cancel after 1 year due to 1 year commitment contract which I have never signed on before or after the installation. I told them to check back with the staff who called me and suggested me to upgrade to Byond and also claimed that I can cancel the HD package anytime after settling the first HD bill. I also told them if they insisted that I can only cancel after a year, then I will rather terminate the service and they can collect back the Beyond decoder anytime. They called the next day and informed me that my HD service is cancelled and problem solved..hope this help..  Alright, thanks!
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