QUOTE(G K Lai @ Jul 8 2011, 11:47 PM)
I had the exact same problem like yours...
Cannot link account, even if I tried a thousand times and confirmed everything was correct, the error message always wrong account number entered!
I even sent them email, call Astro CS... until now they still can't solve the problem!
BTW, I have 2 Astro account on different installation address under my name, I wonder if this is the culprit? How many account you have under your name?
One of the reply I got from the email as below:
Please be advised that our unit in charge reverted to us that you have registered Account number xxxxx111 via ASTRO website but the Acoount number that you were trying to link is different Account xxxxx032. That is the reason you were unable to link your account.
xxxxx111 may be the account number installed at my parents house.
xxxxx032 is my own account number.

I only have 1 Astro account, I had called to Astro CS, CS said I have to input the Astro PVR decoder number as well in the Link Astro Account page but there ain't any column for me to input the decoder number Cannot link account, even if I tried a thousand times and confirmed everything was correct, the error message always wrong account number entered!
I even sent them email, call Astro CS... until now they still can't solve the problem!
BTW, I have 2 Astro account on different installation address under my name, I wonder if this is the culprit? How many account you have under your name?
One of the reply I got from the email as below:
Please be advised that our unit in charge reverted to us that you have registered Account number xxxxx111 via ASTRO website but the Acoount number that you were trying to link is different Account xxxxx032. That is the reason you were unable to link your account.
xxxxx111 may be the account number installed at my parents house.
xxxxx032 is my own account number.
CS said he will report to Website Dept regarding this and ask me to wait for the solution.
Added on July 9, 2011, 12:56 amBTW, the message shown on the page after I clicked the Submit button is as below:
Dear Valued Customer,
Please ensure that your Astro account is active. If you have updated your information recently, please allow 48 hours for changes to take effect.
Should you have any queries, please do send us your feedback or comments. To speak to our Customer Service Representative please call us at 1 300 82 3838
Now 5 days passed, still the same message shown.
This post has been edited by toastmania: Jul 9 2011, 12:58 AM
Jul 9 2011, 12:52 AM
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