Nov 23 2016, 02:12 PM
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QUOTE(plumberly @ Nov 4 2016, 01:07 PM)
Got an SMS this morning. See below.
[attachmentid=7951573]
The funny thing is I don't even have AEON credit card!
Called the stated number and the guy said he would pass it to another staff to follow up.
Got a call and the tel no was +60327199999, I cross checked on the web and that number is indeed AEON card service tel no. I explained that I do not have AEON card. The staff said the card was activated in Aug 2015.
Later I got another call from a lady. Jessica Ong from AEON transaction dept. Asked me to call her BNM number to report the problem. She said the card was activated on 15 Sept 2016 (different from what I was told earlier).
I applied for PB & Citibank cards some 2 weeks ago via the net. Can it be that the electronic docs got into the wrong hands and now this problem?
Scary. A friend in the USA has her identity stolen with subsequent bank and card transactions without her knowledge until later. Taking her months to sort this out. Yes, even in the high tech USA!
Learnings from this incident:
AA do not give infor to them, only receive data and do not confirm data either (eg they state the IC no, do not confirm).
BB call your confirmed tel no, not the no they give you.
CC even if BNM calls you, call back using tel no you get from the BNM web site.
DD don't panic. Lucky for me, I don't have AEON card in the first place. If it is my real XYZ card, I may start to panic and believe them especially after they disclose my IC no, mobile no, address etc. Wonder how do they get all these personal infor.
Like to know what is the final reward they can get out of this. Request A to transfer $XXX to an account to cover for the transaction as otherwise A's CCRIS etc will be ruined? Or ??
Thanks.
P/S Sharing the reply from AEON.
Reference is made to your email below.
AEON Credit Service (M) Berhad would like to remind members of the public to be more vigilant when receiving any calls/SMS claiming that it is from AEON Credit Service (M) Berhad or Bank Negara Malaysia or any commercial banks.
COMMON SCENARIO
Based on recent complaints received by AEON Credit Service (M) Berhad, there has been an increase in incidents of fraudsters making such calls/SMS to unknowing members of the public in order to fraudulently obtain their personal banking information, with the aim of siphoning monies from their accounts.
From investigations, the latest modus operandi of the scam is as follows:
1.Victim receives telephone call from 'AEON Credit Service' requesting victim to make a payment for their ‘AEON credit card’ outstanding balance. The fraudster would also highlight recent transaction which is not valid in order to sound more convincing.
2.When the victim informs the fraudster that he/ she has no such credit card or transaction, the fraudster will sound concerned and will advise victim to lodge a report with Bank Negara Malaysia's “Unit Kad Kredit Palsu” or report to AEON Branch. The fraudster will provide the victim with the telephone number for the “Unit Kad Kredit Palsu”. Instead of letting the victim call Bank Negara Malaysia number, the fraudster will transfer the call to a “PIC” from Bank Negara Malaysia and they will inform the victim that the call is to be recorded. Then the victim will receive another phone call claiming to be from Bank Negara Malaysia.
3.When the victim is persuaded by their concern, the fraudster will request for information relating to the victim's banking and credit card accounts. The fraudster will then instruct the victim to transfer money over the counter to a third party account on the pretext of safeguarding the victim's money.
In other cases, fraudsters will request for information relating to the victim's banking and credit card accounts to illegally transfer funds out of the victim's bank account.
WHAT TO DO?
1.Please be reminded to ignore such call/ sms/ email and to refrain from giving personal banking information to anyone under any circumstances. Financial institutions, including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.
2.Lodge a police report
3.Walk-in to any nearest AEON Credit branch/ Call customer Care Line at 03-2719 9999/ Email to cs@aeonmalaysia.com.my.
WANT TO KNOW MORE on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my
Thank you.
Best regards,
Customer Care Section
ÆON Credit Service (M) Bhd
[attachmentid=7951573]
The funny thing is I don't even have AEON credit card!
Called the stated number and the guy said he would pass it to another staff to follow up.
Got a call and the tel no was +60327199999, I cross checked on the web and that number is indeed AEON card service tel no. I explained that I do not have AEON card. The staff said the card was activated in Aug 2015.
Later I got another call from a lady. Jessica Ong from AEON transaction dept. Asked me to call her BNM number to report the problem. She said the card was activated on 15 Sept 2016 (different from what I was told earlier).
I applied for PB & Citibank cards some 2 weeks ago via the net. Can it be that the electronic docs got into the wrong hands and now this problem?
Scary. A friend in the USA has her identity stolen with subsequent bank and card transactions without her knowledge until later. Taking her months to sort this out. Yes, even in the high tech USA!
Learnings from this incident:
AA do not give infor to them, only receive data and do not confirm data either (eg they state the IC no, do not confirm).
BB call your confirmed tel no, not the no they give you.
CC even if BNM calls you, call back using tel no you get from the BNM web site.
DD don't panic. Lucky for me, I don't have AEON card in the first place. If it is my real XYZ card, I may start to panic and believe them especially after they disclose my IC no, mobile no, address etc. Wonder how do they get all these personal infor.
Like to know what is the final reward they can get out of this. Request A to transfer $XXX to an account to cover for the transaction as otherwise A's CCRIS etc will be ruined? Or ??
Thanks.
P/S Sharing the reply from AEON.
Reference is made to your email below.
AEON Credit Service (M) Berhad would like to remind members of the public to be more vigilant when receiving any calls/SMS claiming that it is from AEON Credit Service (M) Berhad or Bank Negara Malaysia or any commercial banks.
COMMON SCENARIO
Based on recent complaints received by AEON Credit Service (M) Berhad, there has been an increase in incidents of fraudsters making such calls/SMS to unknowing members of the public in order to fraudulently obtain their personal banking information, with the aim of siphoning monies from their accounts.
From investigations, the latest modus operandi of the scam is as follows:
1.Victim receives telephone call from 'AEON Credit Service' requesting victim to make a payment for their ‘AEON credit card’ outstanding balance. The fraudster would also highlight recent transaction which is not valid in order to sound more convincing.
2.When the victim informs the fraudster that he/ she has no such credit card or transaction, the fraudster will sound concerned and will advise victim to lodge a report with Bank Negara Malaysia's “Unit Kad Kredit Palsu” or report to AEON Branch. The fraudster will provide the victim with the telephone number for the “Unit Kad Kredit Palsu”. Instead of letting the victim call Bank Negara Malaysia number, the fraudster will transfer the call to a “PIC” from Bank Negara Malaysia and they will inform the victim that the call is to be recorded. Then the victim will receive another phone call claiming to be from Bank Negara Malaysia.
3.When the victim is persuaded by their concern, the fraudster will request for information relating to the victim's banking and credit card accounts. The fraudster will then instruct the victim to transfer money over the counter to a third party account on the pretext of safeguarding the victim's money.
In other cases, fraudsters will request for information relating to the victim's banking and credit card accounts to illegally transfer funds out of the victim's bank account.
WHAT TO DO?
1.Please be reminded to ignore such call/ sms/ email and to refrain from giving personal banking information to anyone under any circumstances. Financial institutions, including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.
2.Lodge a police report
3.Walk-in to any nearest AEON Credit branch/ Call customer Care Line at 03-2719 9999/ Email to cs@aeonmalaysia.com.my.
WANT TO KNOW MORE on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my
Thank you.
Best regards,
Customer Care Section
ÆON Credit Service (M) Bhd
Had the exact same thing happen to me today. SMS was exactly the same but from +601133606942 and was asked to call 3027727266 instead. Immediately called AEON (on phone number obtained from a friend who has an AEON card) to check if I have a credit card there and after punching in my IC number, they confirm I dont. Phew.....
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