my experience with Wawasan Takaful:
a call was made by a fixed line number (i don't remember but from selangor with prefix 03) to my hp
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scammer: hai, saya dari Wawasan Takaful, adakah ini En. XXXXXX (she knows my full name)
me: ya
scammer: saya ingin membuat pengesahan adakah encik mempunyai kad XXXX (referring to my newly acquired card)
(this is where you should stop, she is getting your information so she can charge you!!!!)
me: ya
scammer: tahniah encik, sebagai pemegang kad visa encik layak menerima pakej perlindungan insurans kami bernilai rm299 sahaja setahun. saya nak sahkan no. kad kredit encik XXXX-XXXX-XXXX- boleh encik sambung no. kad encik untuk pengesahan?
me: XXXX
(the foolish part)
scammer: boleh saya sahkan tarikh luput kad encik itu?
me: XX/XX
(the foolish part II)
me: (interjecting) program ni diwajibkan oleh bank kepada setiap pemegang kad kah?
scammer: (repeating, not answering) sebab encik pemegang kat visa, jadi encik KENA ambil insurans inilah. boleh bagi CVV codes untuk pengesahan?
me: XXX
(the foolish part III)
scammer: terima kasih encik, encik akan mendapat policy insurans encik dalam masa 14 hari
-call ended-
realizing that I have been cheated, I call the Maybank hotline right away to cancel my card. I also filed a fraud case report to them telling my card info had been compromised. Following that, my card was cancelled by the bank but yet it is still charged under new card. I call Maybank again and they are investigating this matter. I also called Wawasan Takaful (WT) to cancel my subscription telling that their agent is persuading me to subscribe to the insurance policy in the wrong way. At first they were hesitating and try con me that this cannot be cancelled as the charge has been made. Then I went furious over the phone and they will cancel the subscription. And I told them I had lodged a report to Maybank telling their company is trying to fraud me. Just now I received call from WT telling that my subscription had been cancelled and the charged will be credited back into my account.
So guys, lesson learnt from here is never give any information for verification or 'pengesahan' or confirmation before you know that you want their service. In the simplest word, never give any information or subscribe to any service via phone. Thank you.
A good lesson indeed. As for my case, at first the caller (spoke to me in Malay) asked for my card expiry date. I see no harm letting him know since the caller was helping to stop an authorized transaction.
But, I became suspicious when he asked for my card no. next. From that point, I started questioning him to verify the authenticity of his identity. He was getting fed up and threatened to let the transaction went through if I didn''t co-operate with him. I told him off. If he did that, I will complain to BNM. Then, he hung up.
One question playing on my mind now is how he could have got my full name and mobile number information? Who leaked it to him?