u said ur fren did call to cancel the card?

means the 1st call is true from the bank?

coz 1st, need to verify the receiving call.
next, call bank and verify if really have the card.

this is bcoz, the thief who use ur fren IC to apply the card, use ur fren real fon num when apply?
so swipe 1 time big amount and bank will call 'real' owner to verify, can block the card already.

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Added on October 14, 2011, 12:01 pmi doubt, the receiving call is not from real hlb, but scammer

This post has been edited by erry-: Oct 14 2011, 12:01 PM

call the bank means the real number, can get it from the website.

dont call the number that just called in the receiving list.

now scammer can make screen phone number a real bank phone number, but actually they didnt call from that number! (refer post #1 E.1)

for ambg/ambank cust, remember - DONT ANSWER call from 130080888 or 0327188888.

it is a REAL number for ambank customer care, but only for receiving call from us!

this ambank issue did appear in news (TV also) previously.

(me myself is ambank cust - savings/atm/mastercard plat/amhigh/unit trust but never ever received call from them, weither to verify card transaction or promotions~)

so far i just received call from hsbc and maybank, for verification of 'big' transaction (hsbc above rm10k, maybank above rm4k).

if REAL bank call to verify transaction, they will just ask this:

cs: hello <ur name>. i'm from <bank>. u just swipe ur card <exactly amount> at <shop's name>?
you: yes.
cs: ok just to verify. have a nice day. bye.
<end call>

they wont ask for ic or expiry date card etc. just to verify transaction! thats all.

sometimes, they will also ask/verify previous transactions.
again, just amount of transaction and location! thats all ~



This post has been edited by erry-: Oct 14 2011, 02:46 PM

tips if receiving call from promoter (usually insurance):

just tell the promoter u didnt have any credit card.
usually they will ask - how about maybank visa debit?
just reply - i'm using visa atm card, dont have visa logo.
if cs said - but here got record u have credit card?
reply - i already terminated it. maybe bank didnt update yet. if u dont believe, call bank and ask them.
<end call>

(usually they wont ask the bank, coz bank wont entertain them. they may call u back later 'konon' already verified with the bank).

what to do? after end call, immediately save the number under <whatever name that u dont want to answer> then set 'blank/empty' ringtone for that name

sometimes, promoter will politely ask do u have time now?
reply got work, pls call me back next 40 mins / 2 hours <u set the time>

after end call, do the steps what to do above

i received a call from this 1 num:
1st call said promo for bonuslink user,
2nd time call said promo for alliance cust,
3rd time call said promo for others (cant remember).

ur 1st post said already call to cancel card? then just now u said never manage to call hlb

'bank negara' also called?

lucky ur fren ~

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Added on October 14, 2011, 3:21 pmnext time, if got suspicious call about credit card, just hang up (pretend battery low or signal dropped)

This post has been edited by erry-: Oct 14 2011, 03:21 PM

(already post somewhere before)

if u still worried, just go to maybank and ask for visa debit replacement card, u will be charged rm12 only.
just give reason hilang or patah or whatever.
the new card will still link to ur mbb acc, but its a new card.
with new number, new expiry date and new security code at the back.

of coz when call bank wont answer.
even its a mobilephone number, its not ringing on the mobilephone.
its a call center number (or can also called as gateway number).

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Added on October 19, 2011, 3:34 pmbtw, pls do take not of this 2 numbers, even not a scam num, but num almost same

0320366888 insurance promotion
0320568888 real maybank call center

i did save maybank number in phonebook. usually they will call me after i done online transaction to do verification.

then i saw the 1st num calling me, i almost thought is this another maybank num? but i just left the phone ring till miss called, then google the num

This post has been edited by erry-: Oct 19 2011, 03:34 PM