Jan 23 2016, 10:29 PM
QUOTE(rathian_mhfu @ Jan 19 2016, 11:49 PM)
I have posted this at citibank thread and i posting here for us all to take precaution
I received this sms from citibank just now..which i dunno what transaction..
Luckily i called the customer services and blocked the card immediately..so now i just wait..maybe or maybe not to pay the fraud charged..grrrrrrr
One of my family member experience similar fraud of online transaction that sending sms to her. I received this sms from citibank just now..which i dunno what transaction..
Luckily i called the customer services and blocked the card immediately..so now i just wait..maybe or maybe not to pay the fraud charged..grrrrrrr
She filed the dispute and the transaction was reversed (which show up in the statement afterwards, even though has been posted in their system), and according to the CS there were still a number of similar transaction that has not been posted over, and all were being blocked after she filed the dispute.
The fraud transaction were coming in with multiple small amount in USD.
Quite a good CS response.
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