Dear All Maybank Credit Card Holder Beware,

I got a call from a predictive dialing machines (or IVR you may call it) +603-2252 4408 speaking in Mandarin and saying "Dear Customer your credit card statement balance RM XXXX.XX was overdue. please pay the necessary. For further information please press zero "0"). This is a machine who speak to me not a human being.

I hold on the call for a while, the message will just keep repeating and to my surprice the outstanding balance was the same as my previous balance . Knowing that i always pay on time and never late, i was preparing to "shoot" the collection staff if MBB mistakenly did something to my account.

Just when i press the zero button and see what they are going to tell me to call was transferred to a Chinese Guy who speak Mandarin ( no standard greating also ) and the moment he pick up the phone its does not sounds like local chinese. Then i noticed something is wrong and i pretend i dont understand mandarin i need to speak to some in english. This guy just hang up my call.

I quickly call MBB CS and they confirm i dont owe them $$$ and CS also said they dont have predictive dialing to call customer for outstanding reminder. It a syndicate. BECAREFUL. This syndicate is getting more advance, using a system dialing and make it like you really calling from the Bank...

What happen next, their Fraud dept quickly call me to check how it happen and so on to see whether they can track this people or not and he said the number# appear in my phone cant get thru.

Please Take Note:

1. Any predictive dialer who call you sure will read out the CS phone# or Collection phone# and also got standard greating. They should have someone who can speak English.

This post has been edited by ak1977: May 10 2011, 11:53 AM

Thats my question to MBB also, it shock me even more is that I only opt for oline statement and MBB have not send me any statement for almost 2 years now.

If i'm not wrong, MBB outsource the statement printing side. Anyone can confirm this, now the case is beyong me and it with the fraud department to investigate further.
Like what you said, it might be a insider job.


This post has been edited by ak1977: May 10 2011, 01:48 PM

Just some tips about handling all this kind of Tele-marketing calls from the banks, under the new credit card guidelines for marketing practices that Banks should allow the cardholder to opt out for all kinds of telemarketing activities eventhough when u sign the applicaition it say the banks have the right to refer your detail to their business related vendor.

Secondly there is a timeframe for all this kind of call to the customer. it must between 9am till 9pm ONLY. no more no less.