Hi guys,
Just to warn everyone here I received a out of the blue random call from Aeon Credit card transactions department KL on 22nd September 2017 at 11.30am.
First of all I don't own any credit card. But here is the scam call details as per conversation:
Mandarin speaking local accent;
Caller from so called Aeon credit card transaction department: may I speak to........I am from Aeon credit card transaction department.
Me: I don't understand mandarin well. Can you speak in English instead?
Caller: a young guy voice like a Malaysian....oh okay I call back later.... (??he Had trouble speaking English...sound suspicious already because a highly regarded financial institutions staff can't speak bilingual well esp English...A basic requirements to get into banking or financial services industry.!!...)
Me: it's okay you can continue I will try to get you right....whats the matter? (I speak in simple mandarin with him and I can understand what he said too)
Caller: okay miss I want to ask for your approval on a rm 4k transaction you make. Do you approved it?
Me: puzzled...." what do you mean? I don't understand."
Caller: oh miss based on our record, your name is.......address is....ic number is......right? (Which is all correct!) you have make a purchase at KL PAVILION buying Apple I pad right using your Aeon credit card. So I need to ask for your approval of rm4k purchase to proceed. If you okay I will proceed to approve it. Maybe you can check if you own a aeon credit card?
Me: still puzzled but already know it's a scam. Still I continue to verified with him worries that my personal details hv actually have been compromised....." no I don't own a aeon credit card"
Caller: oh miss but based on our record you have applied this credit card on 10 September 2017 at Johor bahru aeon branch. And you have swipe a purchase of rm 3,945.12 at KL bukit indah on 15 September 2017. Now today you have just swipe a new purchase of rm4k at KLPAVILION mall. So miss I need your approval to proceed.
Me: panic and puzzled...." I dint make any of this as you claimed...I think I have been scammed..I am staying in perak...u need to check how can I apply credit card from aeon without me personally identifiable with my identification card...my pay slip....how can you approve such credit card application then?
Caller: oh yes miss you are right but I àm only the transaction department so you need to report to this issue to bank negara and they will cancel your debt if proved you are victim of credit card fraud. So for now I have freeze your account. You can call this bank negara number.: 03 9212 6302 .. okay please write down your credit card number.............transaction details..........
Me: I think I need to report police instead...
Caller: ah yes you can but you need to call bank negara first to report this issue.
Me:okay.....BT what is your name?
Caller: call me Mr. Lee....chee huat....(sounds reluctant and nervous throughout the conversation but very convincing tho)
Me: okay thanks...
Hang up the phone and start call the number he gave...
I dialled and choose English operator....The waiting line was as real as the government customers service line with negaraku song being played.....no answer....I called again and this time I choose Malaysia operator....waited awhile and a young Malay male voice answered....I straight bombard all my case to him and he just answered me in a cold tone...." okay your name and ic number?....okay I will call u again in 15minutes....He straight hang up the phone.......
FYI: he never call back!
After all this sudden drama....I start to feel beING fooled....I called up one of my friend in the banking line and told him what happened...
He straight tell me it's a scam call...just ignore it.its very happening nowadays and KL have a lot of these kind of illegal scam call operation going on...The banker insider can easily access to clients personal information and sell it to these kind of scam operation. The scammer will pretend to link you to bank negara helpline and the bank negara operator will ask you to settle the outstanding debt of rm3k plus which already incurred on a discount if u pay up now and transfer to their bank account number....
Finally , he advised me to check online the bank negara and Aeon credit card official website for the official contact number....
To my surprise.....The bank negara contact number given by the caller was different and so it was a fake number...its their scam own phone line...
Second...I called the Aeon customer service number and told the operator my story....I gave her the credit card number the caller gave me earlier....to my relief....The operator said this card number is not valid....its not in the system...so it was a scam call...
Feeling better I have confirmed it's just a make up story from a scam caller picking up random victim like me....
I feel so stupid to have entertained this call and make myself panicked for no reason when I should just hang up the phone instead! But luckily I have learnt a lesson and have not loss any money but time to this scam call...