yakah..if maybank visa or master card also lower than pbb cc?

Whichever card u choose, don't choose HSBC. My HSBC master gold card chip got problem when using at Petronas Station. I call to raise my concern to the call center and they asked me to pay RM50 for card replacement.

Oh, they just called me for a pre-approved gold.

The card replacement fee can be waived. You just have to ask.

chip damaged, the replace card is waived

I did ask and this is his reply.

"Sorry Sir, you have to pay RM50 for card replacement"

and he repeat this so many time.

even you have to pay for the replacement fee....but rm50 is kinda ...

i tried MBB and HLB, replacement is FOC due to damaged card

in that case, tell them that since they not willing to replace the card for free, you want to terminated the card because:

1) you cannot be held responsible for a defective chip.
2) the existing card is useless since it cannot be used.

Maybe you should email them and see what is their official response.

Try to call again, sometime different CS give different information

i think this is a strong point to let them to give u a replacement card for free..juz have a try with it..

Yeah. That was weird. I got my replacement card FOC just last year

I suggest if you guys want to get a replacement card due to the card being faulty ...

- Call in and say that you suspect your card being faulty and provide proof.
- Don't suggest you want a replacement card but instead ask CS what shall you do about it.
- At the point likely CS will offer to replace card FOC or ask to pay for replacement card.
- If the ask you to pay for the replacement card then calmly ask the CS to block your card from further usage as you do not want to replace the card if payment is required.

By this time, the situation would work to your advantage but be prepared with a backup card should it backfired. Please don't abuse this advise and it should be used for genuine cases only and not for serial credit card collectors.

And please talk nicely and calmly, under no circumstances threats or strong verbal language should be used.

thx for the precious info..

I have ask for replacement several time for few banks like HSBC , Cimb , CitiBank etc and no fee charged for damaged chips. They only charge for lost card case but if you submitted a police report , chance for you to get them waive the fee is high too.

ya..i try to change the rosak hsbc cc before..they didn't charge for extra money also..

How long usually do you all get the HSBC credit card upon approval? Mine seems like took ages. Got very bad service from the bank Bad Customer Service From HSBC last year and it took me ages to get my replacement card. This year, I thought they might have improve and apply a supplementary card for my brother, the same thing happened again. When the card reaches my house, it has been deactivated because they are scared someone will use it. So now, after a month of waiting, when we want to activate, the card is dead again. How wonderful the service is. The best thing is, they charge the service tax even before sending the card. Hope those who has yet to apply for this World's Local Bank, better get other cards. The privileges of the card is reducing each day while others are improving. Worst of all, their CS sux big time.

U said,
in tat case, plz cancel my card


my wife hsbc also having problem with Petronas station pump

This post has been edited by feralee: May 14 2011, 12:01 PM

the visa platinium looks cool but annual 100k Zzzz....

It's called VISA Signature now